Job Description

"As a Production Lead in the Shared Services Web Publishing team, you will play a pivotal role in delivering high-quality digital experiences across a network of 56+ multinational websites. You will lead the execution of web content publishing, ensuring adherence to UX and authoring standards, while managing timelines, stakeholder expectations, and process optimization. This role requires a strong understanding of enterprise content management systems (preferably AEM), global publishing workflows, strong communication and cross-functional collaboration. You will be a strong partner of a global Web Operations team that supports the authoring, localization, and activation of web content, driving consistency, scalability, and operational excellence across markets worldwide" "* Lead the end-to-end publishing process for global, localized and local web content, including backlog management, its prioritization, escalations, translation coordination, quality assurance, and go-live execution. Ensure all content meets UX and AEM authoring standards and is aligned with brand and compliance guidelines. Collaborate with stakeholders across global marketing, IT, and translation teams to ensure timely and accurate content delivery. Monitor publishing SLAs and KPIs, proactively identifying and resolving bottlenecks or quality issues. Maintain publishing documentation, including SOPs, process maps, and training materials. Support the onboarding and mentoring of new publishers and super users; contribute to continuous training programs. Participate in operational reviews, gemba walks, and business reviews to drive transparency and performance improvements Use tools like Power BI, Percolate, Workfront and AEM to track publishing health, manage workflows, and report on performance. Optimize team workload and resource distribution to maximize efficiency. Support budgeting efforts by aligning production needs with available resources" Minimum Graduate/post-graduate "* 5+ years of experience in digital content publishing, preferably in a multinational or shared services environment. Skilled in managing projects, publishing workflows, task prioritization, and cross-functional collaboration using tools like Jira, Workfront, or equivalent. Hands-on experience with Adobe Experience Manager (AEM) or similar CMS platforms. Experience in applying Continuous Improvement methodology (A3, gemba, VSM, PDCA, RCA, etc.) in office environment Understanding of Scrum/agile methodology Strong understanding of web standards, UX principles, and SEO best practices. Excellent organizational and communication skills; ability to manage multiple priorities and stakeholders. Experience with translation workflows and tools (e.g., GlobalLink, Workfront) is a plus. Analytical mindset with the ability to interpret data and drive process improvements. Fluent in English" "Proficient knowledge of Content Management tool (preferred AEM) Basic understanding of HTML5 Familiarity with responsive design principles Well versed with Project & Workflow Management Quality Assurance & Testing" "* Self-starter with a passion for digital excellence and operational rigor. Able to articulate technical and creative concepts and requirements to a variety of audiences Comfortable working in a fast-paced, matrixed environment with global stakeholders and diverse cultures Solid presentation skills and experience successfully pitching new ideas; Strong ability to influence with excellent written & oral communication skills. Committed to continuous learning and knowledge sharing within the team. Accountable"