Job Description

Job Title:

Production / Application Support (Dot Net / JAVA/ DDS/ J2EE)

Key Result Areas

? Conduct development in response to user requirements, project involvement or changing

technologies.

? Develop information technology solutions making specific determinations about system

performance.

? Prepare/verify production transfer documentation.

? Monitor applications to ensure adequate system resources to process at production standards.

? Follow up and co-ordinate with internal teams for SIT, UAT support and Production Rollout.

? Perform root cause analysis (RCA) arising from production system disruption and gather required

information and logs from the system for investigation.

? If required, follow up with vendor for resolution and closure of the issue.

? Deploy bug fixes in test environment and perform SIT.

? Get the fix tested by users and take appropriate actions to move the change in Production.

? Coordinate with DBA for re-indexing activities as per the system DB requirements.

? Coordinate with associated teams for Security/OS/DB patches in development environment.

5 Operating Environment, Framework and Boundaries, Working Relationships

? Member of the development/implementation team (including off-shore) working on assigned tasks,

project activities and IT initiatives.

? Co-ordinates with members and other functional teams and provides oversight for deliverables from

off-shore.

? Work with team members participating in shadowing and training activities.

? Adhere to information controls and security frameworks/procedures, including change and incident

management process.

? Provide general administrative support to the team, including, meetings, knowledge transfer and

activity reporting.

6 Problem Solving

? Ability to break down complex issues and identify most important and relevant information and

options.

? Ability to present and discuss problems with others toward permanent solution.

? Investigate and understand the cause of defects raised.

? Interpret, understand and resolve user support issues.

? Ability to perform root cause analysis.

? Recommend solutions to system or process obstacles.

Classification: Confidential

7 Decision Making Authority & Responsibility

? Responsible to design functional solutions to business requirements.

? Prepare and maintain documentation.

? Use effective judgment to weigh different options for achieving better results within appropriate

timeframes.

? Highlight any concerns affecting workplace deliverables.

8 Knowledge, Skills and Experience

? Good knowledge of Payments / Corporate online banking domain

? Ability to work on Unix platform, Oracle, PL-SQL knowledge,SQL server mandatory

? Good knowledge in Core Java with external systems integration like DB/Web services/CRM.

? Good knowledge in Apache/Tom cat or any other web server.

? Good knowledge in J2EE/JRE.

? Good knowledge in client browsers and configurations

? Good Knowledge in Mobility Solutions

? Ability to review, understand system documentation.

? Good verbal and written communication including ability to prepare system documentation.

? Ability to interpret solution documentation and identify areas of concern and recommend approach.

? Ability to multi-task in a dynamic work environment.

? 2-4 years programming and support experience with 1+ years project work in a relevant domain.

? Computer Science degree or equivalent.

Position specific requirements - Corporate Online Banking (Titan)

Skills / Knowledge Level Must / Optional

Oracle 11g, SQL Server Moderate Must

Knowledge in XML , SOAP and web services Moderate Must

Apache/Tom Cat or any other web server

experience.

Moderate Optional

Banking knowledge Minimum one year / one full

project implementation

Must

9 Behavioral Competency

Classification: Confidential

Competency Level (1-4)

(1=Basic - 4=Sr. Managerial)

Analytical thinking 2

Attention to detail and quality 2

Commitment to results 2

Planning and Organising 1

Interpersonal relationships 2

Job Type: Contract
Contract length: 6 months

Pay: ?100,000.00 - ?140,000.00 per month

Experience:

Production Support: 10 years (Required) Application Support: 10 years (Required) Banking: 10 years (Required) .NET: 10 years (Required) JAVA: 10 years (Required) DDS: 10 years (Required) J2EE: 10 years (Required)
Work Location: Remote