Job Description

Job Title: Production Agent L1
Req Id: 106359
City: Mumbai
State/Province: Maharashtra
Posting Start Date: 10/27/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Customer Service via Calls

: The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills.

Eligibility Criteria

: Graduates and undergraduates can apply, but candidates with degrees like MBA, BTech, BCA, BSc IT/CS, BE, MTech, MCA, or CA are

not eligible

.

Skill Requirements

: Must have excellent voice and accent, grammar, and analytical skills, along with a strong customer service focus and telephone etiquette.

Preferred Experience

: Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centers are preferred. IATA certification is a plus.

Job Logistics

: The position is

Work From Office

at

Airoli Mindspace

, with

5-day working

,

24x7 shift flexibility

, and preference for

immediate joiners.

Considering Grad fresher and HSC+1Y exp/ No HSC fresher. Candidate should have all the relevant documents

?

-----

Deliver

No

Performance Parameter

Measure

1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback


2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed



Mandatory Skills: Customer Service( Reservation) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.