Job Description

Job Title

: Product Upselling Executive

Department

: Sales & Customer Service

Location

:
Medall Clumax Diagnostics
Sri, 68, Lakshmi Towers, 150/3, 9th Main Rd,
Jaya Nagar 1st Block, Jayanagar 3rd Block,
Jayanagar, Bengaluru, Karnataka - 560011

Reporting To

: Center Manager

Contact

: +91 9967 99637

Job Summary

:

The Product Upselling Executive is responsible for identifying customer needs and promoting relevant health check-up packages and diagnostic test combos at the center. The role involves face-to-face interaction with walk-in customers, explaining test benefits, and maximizing revenue through effective product pitching.

Key Responsibilities

:

Understand and explain the features and benefits of diagnostic test packages, health check-up combos, and individual tests. Engage walk-in customers to assess their needs and recommend appropriate test packages. Promote seasonal and campaign-based offers to customers at the front desk or waiting areas. Maintain updated knowledge of all available tests, combos, pricing, and ongoing discounts. Coordinate with the front office and nursing teams to ensure smooth service delivery post-sale. Record upselling conversations and report daily sales performance to the Center Manager. Build rapport with customers and encourage repeat visits through excellent service. Provide feedback from customers regarding pricing, package relevance, and service experience.

Qualifications & Requirements

:

Education

: Minimum PUC/+2; Graduation preferred

Experience

: 1-3 years in customer service or counter sales (Healthcare or diagnostics preferred)

Skills

: Strong communication and interpersonal skills Customer-focused approach with persuasive selling ability Basic knowledge of healthcare and diagnostics Fluent in Kannada, English, and Hindi (preferred) Good computer skills (CRM or data entry)

Work Schedule

:

6-day work week Rotational shifts including weekends and public holidays
Job Types: Full-time, Permanent

Pay: ₹10,359.25 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Morning shift
Work Location: In person

Speak with the employer

+91 7825848619
Expected Start Date: 26/06/2025