Job Description

Position Summary

We are seeking a highly experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring deep HVAC&R expertise, leadership experience, and a passion for continuous improvement.

Key Responsibilities

Lead and manage a team of Product Technical Support Engineers across multiple product lines. Set strategic direction for technical support initiatives and ensure alignment with organizational objectives. Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database. Analyze warranty data and field feedback to identify systemic issues and drive corrective actions. Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost. Champion the Continuous Improvement Process (CIP) across all supported products. Represent the department in cross-functional leadership meetings and product development planning. Mentor and develop team members, fostering technical expertise and leadership growth. Ensure compliance with safety, ethical standards, and corporate policies. Participate in on-site audits of plants, suppliers, and customer sites as needed

Qualifications

Bachelor's Degree in Engineering or a related technical/scientific field required; Professional Engineer (PE) license preferred. Minimum of 14 years of technical experience in HVAC&R, including leadership roles. Proven ability to lead technical teams and drive strategic initiatives. Strong analytical, communication, and organizational skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and enterprise support tools. Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.

Why Join Us?

Be part of a global leader in Building Efficiency solutions. Lead a high-impact team driving innovation and reliability. Collaborate with cross-functional experts in engineering, quality, and product development. * Make a difference in customer satisfaction and product excellence.