Job Description

Company Description
Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures are approx. 6.95 billion Euros turnover, over 950 laboratories across 63 countries and about 63,000 staff.

POSITION TITLE (ENGLISH): Product Sustenance Engineer
REPORTING TO: Manager
REPORTING LOCATION: Bangalore
WORKING LOCATION: Bangalore
NUMBER OF FTEs UNDER RESPONSIBILITY: 0
SUMMARY OF POSITION AND OBJECTIVES: (maximum 500 characters (not including spaces) for short position posting and introduction of posting on Eurofins website and career portals)
The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process.
POSITION & OBJECTIVES: (maximum 1000 characters (not including spaces) for posting on Eurofins website and career portals):
Job description:
Below are technical expertise needed for this "Product Sustenance Engineer (L2 Support)" role.

• Expecting 1 (min)- 4 (max) years of experience in application support.
• Customer focused and goal orientated with keen attention to detail.
• Excellent analytical and problem-solving skills.
• Excellent verbal/written communication skills. Good competent in English.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
• Have good practice on ITIL framework to assist in day-to-day BAU Operations.
• Experience in working with cross functional teams spread across geographies.
• Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
• Proven ability to work within service level agreement in order to solve customer issues.
• Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.
• Responsible to drive all technical and functional issues towards closure.
• L2 support - diagnosis, investigation, resolution, coordination with business, application owners.
• Creation of ticket and tracking through lifecycle
• Co-ordinate with L3 support for application bug/ enhancement requirement.
• Willing to work in 24x5 support environment.
• Very good knowledge in SDLC and STLC process.
• Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP's.

Technical Knowledge:

• Understanding of single sign on.
• Good knowledge of DB, SQL & understanding of UML.
• Any experience in handling functional needs / conducting functional sessions is added advantage.
• Experience in debugging the apps with API / REST services.
• Experience in cloud concepts & handling of application hosted on cloud.
• Understand of terraform, Observability, Error handling in Cloud setups.
• Writing automated scripts / queries for validating applications would be appreciated.
• Any Azure / DevOPS certification

Personal Qualities:

• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills
• Successful teamwork experience and demonstrated leadership abilities are required.
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
• Ability to articulate and present different points-of-views on various technologies.

EVOLUTION: (for publication on Eurofins website and career portals)
What we offer:

• A launch pad into various senior management opportunities - within the many business lines of Eurofins globally - or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).
QUALIFICATIONS AND EXPERIENCE REQUIRED: (maximum 500 characters (not including spaces) for short position posting and for posting on Eurofins website and career portals)

• BE/MCA or any other equivalent degree.
• 1-4 year experience in Software Application support teams.

Additional Information
Summary of position and objectives:
Eurofins is taking big steps in implementing best cloud and DevOps practices, accelerating the deployment of standard processes across its laboratories. A key aspect is the Information Systems (EurIS) group of application suites where ComLIMS and ADMS are very important programs.
The main objective is to support the DevOps activities within ComLIMS program, supporting the applications lifecycle, cloud migration and modernization etc.
Position and objectives:
The candidate will

• Become part of the DevOPS team: 2 members located in India.
• Be involved in application lifecycle management, configuration management, and build and release process management for ComLIMS applications.
• Become a cloud DevOps practitioner:

• Work together with Cloud Engineering team.
• Work closely with program and application architects.
• Develop and enhance Infrastructure as Code.
• Aid in designing deployment plan for Azure.
• Help bring Development and Operation teams together.

The candidate is expected to

• Contribute to technical activities from the DevOps backlog.
• Help team members adapt to new ways of working.
• Support the application lifecycle and operational tasks.
• Maintain and extend both the technical documentation and DevOps guidelines.
• Act as part of the ComLIMS L3 Support Team.
• Provide some periodical and/or emergency support.
• Provide operational support to the various scrum team.
• Acquire and keep expanding functional knowledge of the EurIS suite, starting with ComLIMS & ComLIMS.
• Present and share knowledge within and outside the team.
• Report clearly and timely to the Site and Team Manager.

Qualifications and experience:
Educational background:

• Bachelor / Master's degree in Computer Science, or strong Bachelor equivalent.
• Fluent English is required.

Previous experience:

• 2 - 4 years of experience as either DevOps Engineer, Software Architect or Developer, or related.
• Preferably in an Enterprise DevOps and/or cloud migration context.

Personal skills:

• Strong interpersonal relation skills: diplomatic, patient, kind.
• Good communicator in an international environment.
• Have an eye for details: be passionate for technical accuracy.
• Eager to learn continuously: new tech, processes, and functional knowledge.

Technical skills:

• Cloud infrastructure and administration: Azure (preferred), AWS, GCP, etc.
• Deploy and release tools and best practices: Azure DevOps, Octopus Deploy, etc.
• Scripting: PowerShell, bash, etc.
• Infrastructure as Code: Terraform (Cloud).
• Database administration: Microsoft SQL Server and/or PostgreSQL and/or MongoDB.
• Containerization: Docker, Kubernetes.

Good to have technical skills:

• On-prem infrastructure and administration.
• Operational procedures: procurement, installation, monitoring, support, etc.
• Configuration management (with CMDB).
• Software development/architecture: .NET, etc.