Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

What is the role?

• Assist Adobe’s reseller/retailers in Americas/APAC and help them to optimally resolve issues via Phone, Emails, and Chats
• Enable Adobe’s strategy in specific Geos
• Work well with regional sales team
• Providing end-to-end Adobe Partner support
• Answer how-to questions and help Partners/Resellers navigate a variety of tools
• Diagnose Reseller issues and engage with our product and engineering teams using established processes
• Communicate thoughtful, customized solutions that help Partners move forward and grow their business
• Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes

Who will you work with?

• Sales team and Sales Operations professionals in Americas and APAC
• Various business teams within Adobe
• Adobe’s retailers/resellers from across Americas
• Global Sales operations center

What will you get to learn?

• Core business operations and Go to Market Strategy - Understand processes, systems, policies & business
• Interaction with market and customers directly - Cross cultural collaboration
• Direct exposure to regional market

What skills will you develop?

• Practice language daily. Written and oral.
• Problem solving
• Phenomenal Teammate!
• Business Comprehension skills

What is encouraged from you?

• Are self-motivated and eager to learn
• Adapt quickly to changing priorities and Adobe Partner needs
• Have a clear, professional, and informational communication style
• Thrive in a dynamic and collaborative environment and become comfortable with ambiguity!
• Ability to work with people from across countries
• Ability to learn MS excel and translation

Career Path

• Customer Support Management
• Operations Management
• Program Management
• Business Analysis
• System Analysis

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists (http://www.adobe.com/careers/awards.html). You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In (http://www.youtube.com/watch?v=hmL6uQZhYhw&list=UUlDSu3-Y4-BfI08784K-P4g&feature=share&index=1) approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog (http://blogs.adobe.com/adobelife/) and explore the meaningful benefits (http://benefits.adobe.com/) we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.