who are passionate about helping users, solving problems, and communicating clearly. This role is ideal for candidates looking to start a career in customer support and product assistance in the tech industry.
Responsibilities:
Handle
support calls
,
emails
, and
live chat
interactions professionally
Provide
software product demonstrations
to clients and users
Document queries, issues, and feedback accurately
Coordinate with the internal team to resolve issues efficiently
Ensure excellent customer satisfaction through prompt responses
Participate in
client meetings
for requirement understanding and feedback
Communicate clearly in both
spoken and written English
Requirements:
Excellent
communication skills
in English (reading, writing, speaking)
Must be
outspoken
, confident, and willing to speak with clients directly
Interest and comfort in handling
support calls, emails, and chat interactions
Willing to take up
any tasks related to support and client communication
Ability to
listen actively
and explain technical concepts in simple terms
Must bring their
own laptop
Must work
on-site
from our
Perungudi office
Positive attitude
and willingness to learn new tools and communication strategies
Training & Support:
Full
product training
will be provided during onboarding
Support in developing skills for
client communication, demos, and handling queries
Growth Opportunities:
Real-world experience in a
tech product support role
Exposure to software workflows and client interaction
Opportunity to grow into a
full-time Product Support Executive
role based on performance
Terms & Conditions:
Internship Duration:
6 months
Stipend
: ?5,000 to ?7,000/month based on performance
Must be available for
on-site work
in our
Perungudi office
Must participate in
client meetings and support activities
Own laptop
is required
Performance evaluation
at the end of internship to determine full-time eligibility
Join Jnana Inventive
and become the voice that connects great products with great users!