Job Description

Key Responsibilities

1) QA Testing & Release Support (40-50%)

Test new features and enhancements across web and mobile before release Validate bug fixes and confirm expected behaviour in different scenarios Create clear bug reports with steps to reproduce, screenshots/videos, priority, and expected vs actual output Maintain and follow QA checklists for core modules (Purchasing, Stock Take, Recipes, Reports, etc.) Support UAT with internal stakeholders and selected clients
2) Client Onboarding & Implementation Support (30-40%)

Set up new customer accounts: sites, users, roles, permissions, and configurations Support data imports (suppliers, products, recipes, menu items, PLUs, etc.) Coordinate onboarding checklists and ensure smooth go-live execution Assist in training sessions and client walkthroughs when required Capture onboarding feedback and document issues for product improvements
3) Product Support & Client Queries (10-20%)

Respond to support queries via email/WhatsApp/tickets and ensure timely resolution Troubleshoot user issues, identify root cause (user error vs bug vs data issue), and guide clients Escalate product issues to development with proper context and evidence Maintain a support log and share recurring patterns with the product team
Job Type: Full-time

Pay: ?360,000.00 - ?420,000.00 per year

Benefits:

Flexible schedule Paid time off
Work Location: In person