Trouble-shoot issues reported by global customers and prospects.
Follow-up with customers and internal teams until a ticket gets resolved.
Helping customers with their technical queries during pre-sales and post-sales.
Document and track issues to closure through helpdesk.
Preserve important inputs in repository taken from customer cases and update them in knowledge base.
Update/maintain Application documentation
Deliver product demos to global clients; capture and document additional requirements.
Capture customer feedback and communicate it to team for improvements.
Pre-release (UAT) testing of Application.
Conduct product assessment activities such as performance tests.
Monitor the Cloud services and maintain the upkeep of all Cloud systems.
Analyze logs, run MySQL queries, and use scripting to troubleshoot system behaviour.
Manage VPN Firewall to ensure secure remote access for employees.
Maintain and administer FTP servers to facilitate file transfer operations.
Handle NAS Management for efficient storage and data retrieval.
Utilize Zoho-desk for customer support.
Handle Stream Repository Management to organize and manage multimedia content.
Coordinate with Engineering/DevOps for bug fixes, escalations, and production incidents.
Conduct System Administration tasks to maintain workstations health.
Manage Network Administration tasks to ensure network reliability and performance.
Skills
Required
Operating Systems: Proficiency in various operating systems such as Windows, Linux.
Excellent problem-solving skills and attention to detail.
Knowledge of SQL.
Networking: Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
Understanding of network security principles and best practices.
Knowledge of firewall technologies.
Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
Strong verbal and written communication skills. Good command on English.
Willing to work in any shift as we will be providing 24x7 support.
Qualification:
BE/B.Tech, ME/ M.Tech from reputed engineering colleges
Experience:
0 - 2 Year
Location:
Noida, Sec-68
Website:
www.veneratech.com
Job Types: Full-time, Permanent
Pay: ?400,000.00 - ?500,000.00 per year
Benefits:
Health insurance
Leave encashment
Provident Fund
Application Question(s):
Please mention your expected CTC.
Please provide your academic score:
10th -
12th -
B.E. / B. Tech. -
M.E. / M. Tech. -
Are you comfortable with Job Location (Noida)?
Notice Period required to join?
Please provide your Current CTC.
Work Location: In person
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