Job Description

To understand customer needs and business objectives To manage an incident while adhering to SLAs throughout its life cycle. To work within well-defined system support guidelines. Investigating, diagnosing, troubleshooting, and identifying solutions to platform issues. To prioritize and respond to incident alerts and support calls. Determine and coordinate with teams that are critical to the event resolution. To reproduce faults/cause in house related to system/network problems. Take the lead in the development and presentation of post-event root cause analysis reports as required. Execute system configuration changes (change request) as per given access rights and necessary approvals within a stipulated time frame. To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies. collaborate with other Technical Support Engineers on cases to help develop knowledge and skills. Create knowledge base articles to capture new learnings for reuse throughout the organization. Develop and implement feedback mechanisms for use in preventing future support process break downs. Works on unusually complex problems and provides solutions which are highly innovative. Analysis of traffic and tuning of solution for maximum security and value add to Operator Analysis of reports and logs and presentation of results to customer and/or account manager Preferred experience and knowledge: 4 to 7 years of experience B.Tech / BE - IT/Computers / Electronics Communications Exp in VAS / DATA system operations and maintenance. Knowledge of Mobile Telecoms networks covering GSM, GPRS and UMTS Preferred knowledge on: Messaging: SMS, SMPP, RCS, MMS SIP Signaling: SS7, Diameter, GTP-C 5G Kafka and Kafka Streams, ElasticSearch, Kibana, SQL, REST API Consul, Nginx haproxy. Perl / shell / Python Scripting TCP/IP, routing, switching Should be able to troubleshoot / debug the issues Process-oriented Good team player Strong communication, presentation, attitudinal, and interpersonal skills Demonstrates self-assurance in own actions, judgments, and capabilities. Reporting and analysis skills. Good knowledge on Linux OS, Mysql, Kubernetes, Docker, AWS or Azure Experience in using a ticketing system for tasks management and team collaboration through resolution What we can offer you: Hybrid working Model. The opportunity to work with a Industry Leading organisation and the forefront of telecommunication security industry where a great performance is quickly recognized. Competitive Salary Twenty Days PTO, rising to twenty Five days in line with the length of service Paid health care plan(General Insurance, Term life cover, Accidental Insurance and Travel Insurance) Company Bonus Scheme Free access to Learning Platforms. A few final details Full time/37.5 hours per week Location: Hyderabad and travel if/where required Expected start date: Immediately Some shift work (Night, Saturday or Sunday) will be required for this role Please contact if there is anything you would like to know more and a member of our team will be happy to help. Enea AdaptiveMobile Security is an equal opportunities employer.

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