Job Description

Job Category: Customer Service
:
In This Role, Your Responsibilities Will Be:
Provide technical support to customers and evaluators, including installation troubleshooting, product configuration assistance, hardware and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop and test the Emerson MES product Syncade.
Work closely with customer and internal software development team to diagnose complex software product issues.
Monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators.
Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to development team.
Ensure compliance with defined service level agreements.
Execute and improve functional, performance, and non-regression tests. Implement innovative techniques to optimize and reduce troubleshooting time.
Document technical knowledge and solutions in the form of manuals.
Prioritize and manage several customer issues at one time.
Who You Are:

• You develop and gather technical data to troubleshoot product issues that meet the customer expectations. You provide technical support to Syncade customers and evaluators. You ensure compliance with defined service level agreements.

For This Role, You Will Need:
Minimum 2 years of proven experience in the manufacturing environment.
Be able and willing to learn new technologies to meet the needs of the organization.
Ability to diagnose and troubleshoot technical and customer issues and queries.
Great teammate who builds and maintains positive team member relations.
Able to manage and schedule multiple priorities.
Possess strong analytical skills.
Proven work experience as a Technical Support Engineer.
Ability to devise solutions to problems independently.
Excellent problem-solving skills
Excellent oral & written communication skills.
Preferred Qualifications That Set You Apart:
Bachelor of Science in Engineering/Computer Science or equivalent
Good knowledge in various database software like SQL Server, Configuration
Knowledge of Crystal Reports, Scripting, IIS, Linux,MongoDB is a plus.
Our Offer to You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Culture & Commitment to You:
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems
- for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

Skills Required