with experience in the electronics domain, who can effectively support the company's growing after-sales service needs across India. The role requires field service, dealer support, technical troubleshooting, installation guidance, the ability to interface with OEM customers and service partners and proactive customer engagement to ensure optimal product performance and satisfaction.
Key Responsibilities
Attend to customer complaints, analyze issues, and ensure resolution within committed timelines.
Provide installation support, troubleshooting, and onsite repair services for alternators, DC motors, controllers, and related components.
Handle both electrical and electronics-based service tasks.
Design and suggest improvements in power electronic components and control systems (preferred).
Build and maintain a strong network of service dealers and partners across assigned regions.
Train dealers, OEM customers, and internal teams on proper usage, troubleshooting, and maintenance.
Provide customer service reports, maintain service records, and update documentation (product/service manuals, part catalogues, SOPs).
Coordinate with sales and product teams for continuous product improvement based on customer feedback.
Report repeat complaints, key issues, and customer concerns to management.
Maintain tools, equipment, and uphold ISO 9001:2015 service quality standards.
Travel pan-India (as instructed) for on-site support, audits, or installations.
Job Type: Full-time
Pay: ?500,000.00 - ?800,000.00 per year
Benefits:
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Shift:
Day shift
Work Days:
Monday to Friday
Application Question(s):
How much experience you carry as a Product Support Engineer ?
What is your current CTC and Whats the expected?
What is your notice period?
How many years of Knowledge you have in power electronics & handling IGVT, mosfet, thyristres?
How many years of experience and knowledge of communication protocols - machine to machine ?
Work Location: In person
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