Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Engineer II in India.
As a Product Support Engineer II, you will play a key role in ensuring the success of enterprise customers using complex SaaS platforms. This customer-facing position requires technical expertise in API, Web, and SDK integrations and the ability to troubleshoot, analyze, and resolve technical issues efficiently. You will collaborate with cross-functional teams including Engineering, Product, and Customer Success, providing expert guidance and support while contributing to internal knowledge resources. The role offers exposure to a fast-paced, multicultural environment where precision, proactive problem-solving, and effective communication are critical. You will have the opportunity to enhance product adoption, improve customer satisfaction, and directly impact business outcomes globally.
Accountabilities

• Handle technical support cases for enterprise customers, ranging from basic inquiries to complex integration challenges.
• Troubleshoot, reproduce, and resolve issues across API, Web, and SDK integrations, providing clear solutions or workarounds.
• Manage technical escalations to completion, ensuring timely updates for customers and internal stakeholders.
• Conduct technical certifications and validation of customer integrations before launch.
• Contribute to internal and external knowledge bases, including documentation, incident reports, and release notes.
• Use analytics and reporting tools to track performance metrics, identify trends, and propose process improvements.
• Collaborate cross-functionally with developers, product owners, and support teams to ensure seamless customer experiences.

Requirements

• 3-5 years of experience in SaaS technical support, technical account management, or customer success roles.
• Strong problem-solving, analytical, and technical troubleshooting skills.
• Experience with API, Web, and SDK (iOS/Android) implementation and support.
• Excellent technical communication skills, capable of explaining complex concepts to non-technical stakeholders.
• Proficient with reporting and analytics tools such as Power BI or Excel (pivot tables, formulas).
• Familiarity with tools like JIRA, Salesforce, Confluence, or similar platforms.
• Ability to manage multiple tasks while maintaining attention to detail and meeting deadlines.
• Comfortable working EMEA timings and flexible for on-call or standby hours when required.
• Team player with a growth mindset, adaptable to fast-paced environments, and committed to continuous development.

Great to Have:

• Experience troubleshooting and certifying API, Web, and Mobile SDK integrations.
• Knowledge of additional analytics platforms such as Tableau.
• Background in Identity Verification or related SaaS domains.
• BA/BS/MS in Computer Science, MIS, or related field.

Benefits

• Competitive salary and performance-based incentives.
• Flexible, remote-first work environment.
• Opportunities for professional development and cross-functional collaboration.
• Exposure to innovative SaaS products and cutting-edge technologies.
• Inclusive, diverse, and equitable workplace culture.
• Direct impact on customer success and product adoption across global clients.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
? Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
? It compares your profile to the job's core requirements and past success factors to determine your match score.
? Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
? When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias -- focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then made by their internal hiring team.
Thank you for your interest!
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Skills Required