Product Support Engineer
Job Description
:
1-3 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
Hands on experience with HTML/CSS, JavaScript, REST APIs and APIs
Knowledge of Zendesk and JIRA is a plus
Excellent written and verbal communication skills
Ability to explain complex concepts through clear and accurate writing
People skills and having the gift of the gab to handle tricky situations
Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self- motivation
Flexibility of working in rotational shifts
About the role:
Provide enterprise grade support to our clients over email and phone
Address core technical queries related to the product
Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and JavaScript
Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and
other databases
Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
Create and maintain internal documentation repositories
Triage incoming requests and enhance workflows to deal with incoming ticket volume
Ensure speedy resolution of issues while maintaining high customer satisfaction
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Job Detail
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Job IdJD2965405
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.600000 per year
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear