We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal candidate should have 2+ years of relevant experience and strong technical skills in database management systems.
Key Responsibilities
Provide L1 support for client-specific applications.
Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
Write and execute SQL queries for data validation, report generation, and issue analysis.
Document issues, resolutions, and standard operating procedures.
Coordinate with internal technical teams for escalations and bug fixes.
Assist in UAT and production deployment activities when required.
Ensure adherence to service-level agreements (SLAs) and compliance standards.
Required Skills & Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong understanding and hands-on experience with
SQL
(joins, subqueries, DML/DDL commands).
Good analytical and problem-solving skills.
Willingness to learn application workflows and client-specific processes.
Excellent communication and interpersonal skills.
Ability to work from the customer site in Mumbai on a full-time basis.
Basic understanding of software support processes or ticketing tools.
Exposure to banking, financial services, or enterprise applications.
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Leave encashment
Life insurance
Provident Fund
Application Question(s):
How many years of experience you have in application support (SQL / Oracle database)?
Willingness to travel:
50% (Required)
Work Location: In person
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