Job Description

If you are someone who has worked in a B2B-style startup in a client-facing or customer success role -- and thrives on ownership, communication, and solving real user problems, this role is for you.
Join Our SaaS Squad!
At Outbox, we don't just build products - we create transformative SaaS solutions that solve real business challenges and drive meaningful change. Our team of innovators, doers, and problem solvers are on a mission to empower businesses to unlock exponential growth with cutting-edge technology.
Ready to help us turn ideas into action and shape the future of SaaS?
We're looking for ambitious, fast-paced individuals who are deeply curious and passionate about building and scaling world-class SaaS products. If you thrive in a dynamic environment and want to see the direct impact of your work on customers' success, this is the place for you.
What We Do
At Outbox, we create and scale SaaS products that not only solve complex business problems but also redefine what's possible. Our goal is simple - to build tools that simplify, streamline, and accelerate business growth.
Our Products

• ReachInbox.ai: Revolutionizing cold outreach with AI-powered solutions that effortlessly find, enrich, and engage high-intent leads.
• Zapmail.ai: Simplifying mailbox creation and management for seamless cold email outreach at scale.
• Mailverify.ai: Ensuring email accuracy and protecting domain reputation by preventing bounces with precise verification.
• Bizmail.ai: Streamlining business mailbox setup and management, making it easier than ever to use Google mailboxes for business.

Our Team
We're a small but mighty team that achieved $1.5M ARR in just 4 months by solving real market gaps with innovative, scalable SaaS products. Here, resilience, creativity, and rapid growth fuel everything we do. Join us and be part of a team that's changing the game.

As a Product Success Intern, you'll play a critical role in shaping customer experiences and ensuring that our SaaS products deliver real value. Your success will be our success - you'll be the bridge between product innovation and customer impact. You'll drive product adoption, solve customer problems, and be an advocate for continuous improvement.
What You'll Do

• Customer Support & Issue Resolution: Lead the charge in managing customer queries via support chat and email, ensuring every interaction is an opportunity to provide an impactful, solution-driven experience.
• Product Advocacy: Act as the voice of the customer, promoting the value and benefits of our products while gathering feedback to drive actionable product enhancements.
• Relationship Building & Feedback Collection: Build lasting relationships with users through proactive communication, truly understanding their needs and using that feedback to inform product improvements.
• Drive Adoption & Retention: Champion the use of our products, guiding customers to fully leverage key features and ensuring long-term engagement and success.
• Training & Empowerment: Provide expert product training, ensuring customers understand how to use the tools effectively and maximize the value of every feature.
• Documentation & Account Management: Create helpful product documentation, maintain interaction logs, and manage customer accounts to ensure a seamless, organized service experience.
• Rotational Shifts: This role involves working on a rotational shift schedule, including night shifts, ensuring our customers have support when they need it most.

Candidate Profile

• Empathy: You genuinely care about customer success. You connect with users, understand their needs, and advocate for them within the organization.
• Analytical & Problem-Solving Mindset: You love diving deep into data, uncovering trends, and finding creative solutions to customer challenges. You thrive on turning problems into opportunities.
• SaaS & Technical Aptitude: You understand SaaS products and love collaborating with technical teams to improve products. You have the ability to translate complex technical details into customer-friendly language.
• Communication & Collaboration: You have exceptional communication skills and know how to work cross-functionally, aligning teams around a shared goal of product success.

Internship Details

• Duration: 6 Months
• Post-Internship Opportunity: High-performing interns will be considered for full-time roles with competitive market-based compensation packages.

Why Join Us?

• Fast-Paced & Impactful Environment: Work in a dynamic, high-energy setting where your contributions make a direct impact on customer success and product growth.
• Accelerated Career Growth: Enjoy rapid learning and career advancement in a growing SaaS company that rewards your contributions and initiatives.
• Supportive Leadership: Work closely with approachable and supportive leaders who encourage your growth and help you achieve your goals.
• Collaborate with the Best: Be part of a team of industry leaders - innovators who are committed to changing the way businesses grow through SaaS.

Ready to Make an Impact?
If you're passionate about product success and want to work in an environment that encourages learning and growth, join us in shaping the future of SaaS. Apply Now!