Job Description

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Bachelor's degree preferably Mechanical or Computer Engineering Experience in Windchill, Creo Simulate, Mathcad Prime, other CAD packages (Solidworks, Catia, UGNX, AutoCAD) and Customization using Toolkit or J-Link will be an advantage User level with basic administration knowledge in Windows Strong written and verbal communication skills to deal with customer issues over phone and email Strong troubleshooting skills by configuring, duplicating and investigation of technical problems Good Technical writing to capture and share technical knowledge via article publishing Work with System & CAD administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to Installation, deployment and while using all the basic and advanced modules of Creo. Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems. Interact with other departments and stake holders to resolve customer issues quickly Collaborate with other offices worldwide to provide first-class support for customers Train others, mentor and participate in continual training and personal improvement as the candidate develops skills.