Job Description

About Company, Product, Customer

Synaegis Healthtech Pvt Ltd is a digital Healthcare company based out of Bengaluru. The company has developed best-in-class product

'Medsygn'

-a patient management software for doctors. Within short span of 1.5 years of launch, Medsygn 0has onboarded 2000 Drs & 3 Lacs+ patients. Leading Pharma companies like Sun pharma, Cipla, Micro are our esteemed clients. Customers for Medsygn are Doctors having OPD practice at own clinics, polyclinics, small hospitals.

Profile expectations

Educational Qualification: BBA / MBA / PGDBM / B. Sc. / Pharma Work Experience: 1 - 2 years in Customer Service management preferably from Healthcare industry Skills: Should be excellent in Communication, Tech Skills, Presentation & Training Skills Should have inclination towards marketing, customer interaction & management

Role and Responsibilities

Maximize the conversion rate of customers / doctors from demonstration stage to account creation stage Maximize the usage rate of customers / doctors who have been provided accounts Resolve all the queries / support needs within 24 hrs. Medsygn platform demonstrations to various doctor's / patients' ON-LINE basis; either in groups or if necessary, one or one. Could be up to 2-3 demonstrations per day but would vary upwards / downwards depending upon requirements of the business Using the data provided by sales teams, register the doctors on Medsygn platform Call up customers / doctors who have been provided Medsygn accounts and support them in actual usage of the platform. Address their queries, problems etc. so actual usage is improved. Maintain the records of these interactions so we become more efficient in deciding which customers to be followed up & prepare action plan accordingly. Maintain customer / doctor data base to track them in terms of stages of adoption; demonstration stage, interest stage, account created stage, actual usage stage and other queries etc. Use the data base to plan actions to drive customers thru the stages and maximize usage. Satisfactorily address all the queries and mails / calls that have reached to Medsygn Support/ Medsygn website and resolve them. Seek any technical support if required from technical team at Synaegis. Marketing initiatives of reaching out to customers, using different mediums -WA/Email/social media, & necessary analysis & actions to onboard.
Job Type: Full-time

Pay: ₹18,000.00 - ₹24,000.00 per month

Work Location: In person