Job Description

About This Role

CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.
Here are few reasons why folks love working at CAE!
Meaningful work that drives professional development
Ability to enter and grow within the technology industry
Work in a collaborative environment
Be part of a high-performance team
Your Role & Main Responsibilities
Responsibilities:

• Acts as On-site support for Air India in the Flight Service organizations. Supporting Crew Management product solutions.
• Responsible for the analysis, replication, and resolution of medium to high complex problems at multiple layers (application, environment, database, networking) in a high availability environment using advanced software and diagnostics tools.
• Provides support to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance.
• Acts as a liaison with multiple teams across the organization, including Development, Product, and Account Teams, ensuring issues get the proper level of attention and prioritization for customer resolution on maintenance issues/service requests.
• For Flight Service organization, applies technical knowledge which involves Windows Server operating system, UNIX and Citrix platforms. Must have basic knowledge of PL/SQL, Oracle and RDBMS Scripting, Unix shell script knowledge to resolve complex software problems.
• Works under general supervision with few direct instructions, and decisions are frequently reviewed.
• May include On-Call work on a 24x7 basis for critical and high-severity issues.
• Decisions and actions have an impact on the success of a team or department.
• In the future, may provide training to other colleagues and new hires.
• Other potential engagements in other work areas within the company.

Requirements:

• Bachelor's degree or above.
• An analytical and troubleshooting mindset is a requirement.
• Previous Customer Support experience (3-5 years)
• Windows/Unix(Solaris)/AWS usage familiarity is desired.
• Knowledge and expertise in PL/SQL, Oracle database, UNIX shell script, LINUX Operation system, Windows operation system.
• Excellent communication skills in English (oral and written).
• Must be organized, able to multi-task, and prioritize daily workload.
• Some background in Airline Crew Scheduling is a mandatory requirement, should be well versed with the related processes.

Position Type Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at