Job Description

Career Area:

Product Support

:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.


Role Definition


Caterpillar is hiring a

Product Service Engineer

. In this role, you will support Compact Track Loaders (CTL) and Skid Steer Loaders (SSL) out of Thiruvallur, India. You will be responsible for improving quality, managing product issues, supporting dealers, supporting customers, ensuring product acceptance, and improving customer satisfaction.


As

Product Service Engineer

, your responsibilities will include, but are not limited to:

Service Engineering

: Improve product quality, repairability, maintenance, and serviceability. Deliver service publications and communicate product improvements outward and across the organization.

Continuous Improvement

: Work with Caterpillar dealers, customers, engineering teams, and production facilities to improve product quality.

Product Problem Management

: Manage product issues, escalate priorities, gather data, support root cause investigations, communicate status/achievements/roadblock, and lead cross-functional teams to resolve problems.

New Product Introduction

: Provide the Voice of the Customer (VOC), Voice of Dealer (VOD) and influence designs early in the design process to meet the VOC/VOD requirements. Responsible for publication of the operator manual, service manuals, technical publications, and responsible for parts stocking.

Basic Qualifications:

Education:

Degree in accredited Engineering curriculum.

Job Experience:

12+ yrs of relevant industry experience in Construction Equipment, Mining Equipment, or Automotive. Experience in product development with design, manufacturing, supply chain, and test teams.

Technical Expertise:

Expertise in electrical, electronic systems, mechanical systems, engine systems, structures, integrated systems, and general design engineering. Proficient in troubleshooting and diagnosing issues on construction equipment.

Top Candidates will also have:

Caterpillar Experience:

Experience working with Caterpillar, Caterpillar dealers and/or customers.

Job Experience:

Experience in New Product Introduction programs. Six sigma black belt certified.

Effective Communications:

Experience communicating complex issues downward, upward, across and outward. Ability to work flexibly across time zones with cross functional and multi-cultural teams.

Customer Focus:

Experience working with customers and prioritizing customer needs in improving the product.

Relocation is available for this position.

Posting Dates:

July 28, 2025 - August 5, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply


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