As a Product Specialist in IT Security, you will serve as the technical expert and primary product advocate for IT security solutions. You will play a crucial role in the entire sales cycle, from pre-sales activities to post-implementation support, by providing in-depth product knowledge and ensuring customer satisfaction.
Responsibilities:
Pre-Sales and Product Expertise:
Serve as the go-to technical expert on IT security products, understanding their features, benefits, and competitive advantages.
Stay current with the latest trends and developments in the cybersecurity industry.
Collaborate with the sales team to identify and analyze customer security requirements.
Conduct compelling product demonstrations and presentations tailored to specific customer needs.
Contribute to the creation of proposals, RFP/RFI responses, and other sales collateral.
Customer Engagement and Support:
Engage directly with potential customers to understand their security challenges and requirements.
Provide detailed, customized product information to address customer concerns and needs.
Answer customer queries and offer timely solutions throughout the sales process.
Partner with the implementation team to ensure a smooth transition from sales to deployment.
Provide training and support to new customers to promote successful product adoption.
Follow up with customers post-implementation to gather feedback and ensure ongoing satisfaction.
Reporting and Analysis:
Maintain accurate records of all customer interactions, sales activities, and pipeline status within the CRM system.
Provide regular reports to management on sales activities, customer feedback, and market trends.
Analyze sales data to identify areas for improvement and growth opportunities.
Requirements:
Education:
Bachelor's degree in Computer Science, IT, Cybersecurity, or a related field.
Certifications (Preferred):
CISSP, CISM, or CompTIA Security+.
Strong technical understanding of IT security concepts, technologies, and best practices.
Excellent verbal and written communication and presentation skills.
The ability to effectively explain complex technical concepts in a clear, concise, and accessible manner.
Exceptional problem-solving skills and a strong customer-centric approach.
Proficiency with CRM software and other sales tools.
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Job Type: Full-time
Application Question(s):
What is your current CTC?
What is your notice period?
Work Location: In person
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