Job Description

General Summary



The Business Product Advisor is responsible for working with cross-functional teams to enhance our current product capabilities, define and design solutions to improve capabilities and execute through implementation. The Product Advisor will also design, build and roll out new products consistent with the company's vision.

Primary Responsibilities

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Design and conduct research and market analysis to build a deeper understanding of our target customer's needs. Ongoing communication with customers to stay current on their needs and pain points.

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Assess market competition by comparing the company's product to competitors' products. Understands comparable 3PL offerings as well as industry best practices.

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Align product roadmap with strategic direction by synthesizing market, competitor, and voice of customer data into meaningful epics and stories.

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Leads product development of new and existing supply chain products by understanding and passionately advocating on behalf of the product, defining feature sets, and developing and communicating product requirements.

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Partners with IT, customer service, sales, operations and other groups across FedEx to manage and deliver business capabilities and system solutions. Drive business process changes necessary to simplify and optimize customer operations.

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Manages data to benchmark competing resource requests surrounding technical debt, production support, and new feature development.

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Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules and project managing to completion

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Being the subject matter expert both internally and externally.

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Coordinates with go-to-sales and go-to-market teams for market and sales strategies.

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Work productively in a mixed model of both agile and waterfall product development.

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Education/Experience

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Bachelor's Degree in related field preferred and 8 years product management/consultancy experience working with operational systems. Proven track record of managing a successful product through its lifecycle, preferably with hardware/software

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Strong understanding of logistics systems, including the ability to translate technical capabilities into business features

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Proven ability within logistics, operations, and project management. Strong problem solving and analytical skills

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Skilled at working effectively with cross functional teams; strongly collaborative Technical background or orientation

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Ability to think both strategically and tactically within a dynamic, fast-paced environment

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Disclaimer

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The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

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The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

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The Company

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FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

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People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

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We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

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We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.


We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!