Job Description

At the heart of London Stock Exchange Group's digital transformation journey, Customer Lifecycle Engineering (CLE) is evolving into a product-led organisation and we're looking for exceptional engineering talent across multiple functions to help shape this future. CLE is not just a delivery function, we are becoming a strategic product engineering powerhouse, driving innovation across customer platforms, data services, and lifecycle automation. Our mission is to deliver customer-centric, scalable, and resilient solutions that power the LSEG's most critical services.
What You'll Be Part Of
Product-Led Culture: We're moving away from project-based delivery to long-term product ownership, enabling deeper domain expertise and continuous improvement.
Modern Engineering Practices: From CI/CD pipelines to cloud-native architectures and automated testing, we're embedding consistent, modern engineering standards across all squads.
Autonomous Squads: You'll work in self-organised, cross-functional teams with clear ownership, agile rituals, and the freedom to innovate.
High Visibility & Impact: CLE's programmes are now highly visible to senior leadership, with direct alignment to strategic priorities. Your work will be seen, valued, and celebrated.
Rewarding Environment: We foster a culture of growth, recognition, and purpose. Whether you're building new capabilities or refining existing ones, your contributions will drive real business outcomes.
What you'll be doing:
As a Product Owner, you will be driving delivery against product vision and strategy. working with Engineering peers and business stakeholders to prioritize scrum backlogs and delivery of features that will create value for customers and deliver on business goals.
TECH PROFILE/ESSENTIAL SKILLS

• Extensive experience as a product manager/owner.
• Consistent record of delivering sophisticated products from start to finish (Product specification, UI/UX design, MVP definition & delivery, go to market planning and iterative improvements).
• A good understanding of the technical aspects of delivering web-based products.
• Proven experience in driving early design concepts and partnering with UX and UI experts to ship stunning user-centric products.
• Demonstrable experience in leading complex dependencies across many partners.
• Candidates with limited financial services experience are encouraged to apply. We are looking for individuals that have shipped leading products.
• Experience leading multi-disciplinary product teams.
• Experience in working within an agile delivery methodology and playing a pivotal role in all associated ceremonies

PREFERRED SKILLS AND EXPERIENCE

• Excellent communication, presentation, collaboration, and creative thinking skills.
• Proactive and a willingness to take ownership and think beyond a specific task.
• A desire to work in a fast-paced environment with varied responsibilities.
• Proven experience working in an Agile development environment.
• Ability to rely on previous experience to influence strategic directions and guide decisions.
• Knowledge of Jira, Confluence, Web analytics, Performance/growth marketing proven experience
• Passionate about UX and web applications.

EDUCATION AND PROFESSIONAL SKILLS

• BE/MS degree in Computer Science, Software Engineering or STEM degree (Desirable).
• Solid English reading/writing capability required.
• Good communication & articulation skills.
• Curious about new technologies and tools, creative thinking and initiative taking.
• Agile related certifications preferable.

DETAILED RESPONSIBILITIES

• Working with the business to lead product conceptualisation in collaboration with end users, sales, marketing, customer success, risk, legal and senior leadership.
• Communicating progress, key decisions, compromises, and constraints to a wide range of partners. Rationalising key decisions, gaining consensus-in, and establishing relationships.
• Communicating the product vision and requirements to the Scrum team and partners
• Writing product requirements as well as epic and user stories when needed.
• Prioritising the product backlog, making decisions around 'releasability', and advising the Scrum team on the direction of travel.
• Being available to Scrum team members for detailed discussions when needed.
• Being responsible for the user journey and user acceptance testing.
• Leading design processes by partnering with designers and artists.
• Performing market and user research to ensure product-market fit.
• Collaborating with internal and external suppliers
• Supporting and driving internal approval, governance, and reporting processes.
• Feeling comfortable 'rolling up their sleeves' to be involved in different aspects of the product development process to ensure successful releases.
• Supporting the resolution of incidents affecting the production environment by making key decisions quickly.
• Performing demos, gathering feedback, and ensuring a short feedback loop between releases and new development.
• Collaborating with other LSEG Product owners to deliver integrated solutions.

LSEG PURPOSE AND VALUES
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.
To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best.
: Product Lead - Customer Identity and Access Management (CIAM)
Role Overview:
Key Responsibilities:
1. Collaboration & Stakeholder Management across LSEG Divisions:
- Act as the key point of contact between the Ops team, Infrastructure, Engineering, and SAM teams, ensuring alignment on product goals and timelines.
- Negotiate the scope of work, functional requirements, and technology priorities with internal and external stakeholders
3. Product Strategy & Roadmap Development:
- Develop and maintain a comprehensive product roadmap for the CIAM platform.
- Prioritize requirements in alignment with business goals, technical feasibility, and resource availability.
- Define, document, and communicate product strategies to key stakeholders and teams.
4. Workflow & Process Optimization:
- Design and implement optimal workflows to improve operational efficiency
- Continuously identify opportunities for process improvements and automation to drive better outcomes
5. Technical Oversight:
- Partner with the broader Technology team to ensure an enterprise wide and global solution is both designed and implemented.
Qualifications:
- Proven experience in product management
- Strong understanding of Product Lifecycle with a track record of successfully managing end-to-end delivery and ongoing ownership
- Background in Engineering principles and ideally in the space of Customer Identity
- Experience in dealing directly with Customers and partnering with them to deliver value
- Demonstrated ability to work cross-functionally with Ops, Engineering, and Business teams
- Experience in developing product roadmaps, prioritizing requirements, and driving execution.
- Strong problem-solving skills and ability to optimize workflows and processes.
- Excellent communication and stakeholder management skills.
Key Competencies:
- Strategic thinking and ability to translate business needs into product solutions.
- Strong negotiation and collaboration skills.
- High level of accountability and ownership over product quality and delivery.
- Ability to manage multiple priorities and work in a fast-paced environment.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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Skills Required