Job Description

Function

Digital & Information Technologies

Pay Band

M2 to M4

Role

Leading Cross Functional Teams for building end to end Digital Solutions which help solve Customer Needs. This includes building Capabilities/Tech Platforms for enhancing end-to-end Customer journey for PAM Sales and Digitization of Business Processes, hence helping align Product Delivery with Strategic Business Goals.

A purpose driven role for you

The day with responsibility will look like:

1. To design and manage the PAM (Parts, Accessories & Merchandise) function of Hero Connect, SAP/BIZ, official & micro websites and mobility applications in coordination with multiple stakeholders across organisation in order to achieve effective and efficient eco system for customers and employees

2. Collaboration with Cross Functional teams in DIT, PAM Business, Finance, etc.. for delivering the end to end Capabilities and Digital Solutions

3. Define Product Roadmap and Strategy in alignment with Business Goals

4. Gather business requirements by collaborating with business teams, studying business needs and scanning current market landscape

5. Document business requirements, specifications and product features into detailed scope of work to communicate across teams for product / process development

6. Define and analyse metrics to measure product adoption and performance

7. Align multiple teams during development and release cycles to achieve maximum throughput

8. Manage integration between multiple applications to ensure information flow and data sync

9. Focused approach toward user centric UI/UX - creating product wireframes, user flow visualization, and coordinating with designers to deliver quality UI

10. Manage and deploy proof of concept, UAT (user acceptance testing), and pilot tests before rollout of application to ensure defect free product

11. Collecting first hand feedback for implementation in development post pilot / pre-pilot Manage adoption of new process, product & features through apt mix of communication for end user alignment

12. Ensure successful deployment of new enhancements & changes to respective channel partners and HMCL teams with the help of rollout engineers

13. Regular review of Enterprise Ticketing Solutions to effectively handle the queries raised for relevant areas and ensure timely resolution of all such queries

A Day in the life

The day will look like with responsibilities where you are collaborating with the stakeholders on identify the requirements and designing the solutions on that.

Academic Qualification & Experience

1. B.Tech, MBA (Preffered)

2. 4-6 years Experience

Technical Skills/Knowledge

\xe2\x97\x8f Strong business Knowledge of HMCL & Channel Partner\'s business functions

\xe2\x97\x8f Working knowledge of DMS

\xe2\x97\x8f Strong analytical and Technical know-how of the system specific details

\xe2\x97\x8f Good troubleshooting skills to address the queries in time bound manner

\xe2\x97\x8f Product management skills

Behavioural Skills

\xe2\x97\x8f Time management

\xe2\x97\x8f Customer Focus

\xe2\x97\x8f Relationship Building

\xe2\x97\x8f Problem Solving

\xe2\x97\x8f Conflict Management

What will it be like to work for Hero

As the world\'s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India\'s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), is the world\'s largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision \xe2\x80\x9cBe the Future of Mobility\xe2\x80\x9d, Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp\'s eight \'green\' manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India\'s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp\'s Global Corporate Partner.

Read more

Be with the best. Be your best. Catch-up on all our .

Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Job Details- For internal use only

Hero MotoCorp