Job Description

Role- Product Operations Executive

Exp-1-2 yrs

Immediate Joiner

Location-Mumbai

Role Overview

We are looking for a Product Operations Manager to drive adoption, usage, and day-to-day effectiveness of our internal and partner-facing systems. The role focuses on enabling teams and external stakeholders to comfortably use existing technology, improving operational efficiency, and ensuring smooth execution on the ground.

This is not a development role. The ideal candidate is strong in operations, training, coordination, and problem-solving.

Key Responsibilities

Drive adoption of internal tools and systems across operations teams Onboard and train non-technical users (internal teams, partners, field staff) Act as a bridge between operations and the tech/product team Ensure smooth execution of daily workflows using existing platforms Identify usage gaps, friction points, and process breakdowns Collect feedback from users and share actionable inputs with the product team Create simple SOPs, guides, and training materials Monitor usage, compliance, and process adherence Support rollout of new features or process changes Ensure consistency and discipline in system usage across teams
Required Skills & ExperienceMust-Have

1 - 2 years experience in operations, product ops, or process management Strong ability to work with non-technical teams Experience in training, onboarding, or hand-holding users Good understanding of operational workflows Strong communication and coordination skills High ownership and follow-up discipline
Nice-to-Have

Experience in logistics, delivery, fleet, or operations-heavy environments Exposure to SaaS tools, dashboards, or internal systems Experience working with field teams, vendors, or partners
What We're Looking For

Someone who enjoys making systems work for people Process-driven but flexible in approach Patient, practical, and solution-oriented Comfortable working in fast-moving operations Able to simplify complexity and drive adoption
Success Metrics

Increase in active usage of internal systems Reduction in manual or offline processes Faster onboarding of new users/partners Improved operational consistency Positive feedback from ops and field teams
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time Paid time off
Experience:

Technology adoption: 1 year (Preferred)
Location:

Mumbai, Maharashtra (Required)
Work Location: In person