Job Description

1 User Experience Ownership:

Take full ownership of the user experience across all products, ensuring seamless interactions and high customer satisfaction.

2 Digital Penetration:

Drive digital penetration of customers through various initiatives and projects that enhance online engagement.

3 Data Enhancement:

Implement data collection processes with validations to reduce Turnaround Time (TAT) and improve data quality.

4 Market Understanding:

Gain a deep understanding of customer experience, identify product gaps, and generate innovative ideas to grow market share and enhance customer satisfaction.

5 Technology Trends:

Research and stay updated on technological trends, exploring how to incorporate them into product development.

6 Team Collaboration:

Facilitate team input at various stages of product development and design to ensure well-rounded solutions.

7 Performance Metrics:

Define and analyze performance metrics, prepare project status reports, and assess feature success.

8 Technological Advancement:

Conceptualize, implement, and lead technological advancement and digital transformation projects to enhance product offerings, client satisfaction, and reduce credit risk.

9 Compliance:

Ensure strict compliance with all Audit/RBI regulations, company processes, policies, and reporting systems.

10 Market Analysis:

Conduct thorough market analysis to identify emerging SME trends and opportunities for product innovation.

11 Competitive Assessment:

Continuously assess competitor products and strategies to maintain a competitive edge.

12 Customer Feedback:

Collect and analyze customer feedback to inform product enhancements and updates.

13 Product Roadmap:

Develop and maintain a clear product roadmap that aligns with business goals and market needs.


Qualifications -


Minimum Degree: Post Graduate/Graduate in any discipline.