Job Description

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Job Information

Department Name

Product

Date Opened

05/20/2025

Job Type

Full time

Industry

Technology

Work Experience

3-5 years

Remote Job

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This is a remote position.


First Due's cutting-edge Fire and EMS software solution provides an end-to-end platform for thousands of Fire and EMS agencies across North America. We're searching for an empathetic and organized product manager for our Prevention module as we continue to grow and develop.

Key Responsibilities

Define First Prevention product strategy and roadmap, championing customer requirements, preferences, configurations, settings and feature requests. Organize, prioritize, and communicate product enhancements to the Development team; monitor and track feature completions by sprint. Collaborate with internal and external stakeholders to discover problems and create valuable, desirable and feasible solutions. Review, validate and prioritize product defects on the development backlog, working them into sprints and full product roadmap. Act as a First Due platform and reporting expert; engage with customers, delivery teams, and leadership to ensure the product provides all features, tools, and integrations needed in order to accomplish business goals. Collaborate with engineers and QA to ensure functional and visual design quality at each step of the software development process Utilize data analytics, research, product reviews, user feedback and product testing to ensure consistency and quality across all end user features Produce clear and concise documentation of planned features as epics and user stories. Collaborate across the PM team to ensure operational team processes are factored into new product development plans and to integrate solutions to identify user experience issues in upcoming versions. Complete ad-hoc assignments to support the development of First Due's product roadmap, market, competitive and customer analysis. Align closely with Sales and Client Success teams during new product development to provide demos to customers and prospects as needed; support RFP responses and client evaluation process. Help establish module pricing to meet revenue and profitability goals Collaborate with the Design and Marketing teams to develop sales tools and collateral; brief and train the Sales and Client Success teams on new features and enhancements.





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Requirements

Qualifications and Experience

5+ years of experience as a Product Manager for a quickly growing SaaS company; experience in public safety or Govtech software preferred. Prior ownership of one or more SaaS products or product areas. 5+ years of experience leading one or more scrum teams. Prior experience developing an understanding of customer needs with a track record of solving their problems; a proven 'customer first' mentality and commitment to customer satisfaction. Strong ability to make strategic prioritization decisions, considering requirements, resources, and deadlines. Proficiency in breaking down broad product concepts into thorough, validated product requirements and specifications. Demonstrated technical proficiency and effectiveness working closely with other business functions, including Engineering, Sales and Professional Services. An ability to align on long-term business strategies while driving impact on short-term product goals Experience working in an Agile development environment; Scrum/Agile certification preferred. Proven ability to ship new product features and increments in a fast-paced, high-pressure, deadline-oriented environment. Experience using JIRA and other product roadmapping tools. Ability to work independently in a collaborative, remote team environment. Excellent written and verbal communication skills Highly detail oriented and skilled in managing multiple responsibilities Motivated and proactive in creating and improving processes and workflows Strong analytical and critical thinking skills Relevant Bachelor's Degree

We welcome a diverse workforce! If you don't fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All

applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check.

As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.







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Benefits

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time.

Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state with wage transparency laws, please reach out to

people@firstdue.com

for a reasonable estimate of annual base compensation and any eligible incentive compensation

.

The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.



Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.



When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here.








First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.