Job Description

From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter

Noida, Mumbai, New Delhi, Gurgaon/Gurugram

Roles and Responsibilities Job Purpose

1. To support business development for the department by product development, business initiatives and regular interaction with sales team.
2. To coordinate work between various teams and supporting them with required analysis/MIS in order for them to achieve the overall business objectives
3. Process improvements, ensuring ongoing training, digital requirements and roll outs
4. Business Analytics for improvisation of income, identifying business potential, cost reduction for the department.
5. Preparing and releasing the RM scorecards which supports the business momentum and appraisal system.
6. Support the management in all activities related to Key Objectives, Business plans, and implementation strategies decided
7. Drive team for TPP business of General Insurance and Life insurance for the department and design contests and rewards for the team for meeting business objective 8. Identifying opportunities of Digitisation and STP and work towards development of it from BTG / IT / Vendor and implement the same.


Job Responsibilities(JR):
Process and Product development and monitoring of
various initiatives

Support strategies and business initiatives for ECG Support various
One Bank Initiative for the Group Reports analysis and reports to be submitted to BH and GH regarding growth and profitability as per plan Income and other reports consolidation and reports to be submitted to BH New Product & Processes development Tracking/ Monitoring project progress end to end. Income and cost analysis for the department Product marketing across Channel and Campaign and marketing analytics Analytics and Inputs to Sales Team and understanding on market Dynamics Project Management- Process Improvement and Strategic projects Budgeting/Variance Analysis etc
Manpower requirement analysis and discussion with product head for proposing to fincon.

Policy and Sales Process
Policy level discussions with credit and implementation of the same
Drawing up of Process for implementation of policy under discussion with relevant stakeholders like credit, ops, audit etc Tracking of CRM calls and entire sales process on # of calls done by RM,
Joint calls %, NTB calls % etc Ensuring improvement in sales process by the team
Doing a dip checks on the quality of calls and highlighting to the team for improvement and management for appropriate action.

Strategy & Initiatives:
Help in formulating plans & preparing budgets for the department across all business parameters & key objectives.
Formulating strategy and business initiatives for the department on a pan India basis - Budgeting
Administering said strategy and initiatives to the team for effective implementation of the same.

RM Productivity Tracking

Matching staff list with RMs/SMs on board, vacant positions, report on new files done by RMs & SMs as per benchmark
Reporting of RM/SM productivity to Supervisors Designing & Launching contest on new files during the year to ensure RM SM productivity.
It also involves declaring contest results on a timely basis


Key Objective and Cross sell business
Ensuring penetration of the and development of volumes for the department with respect to the following initiatives of the Bank: (a) Salary (b) Key Officials (c) TON and CMS (d) Migration
Interacting with TPP product team and drawing up of yearly plans and strategy to drive the business Ensuring reduction of insurance pendency by taking consolidated quotes from GI teams & doing centralized debits for insurance premium collection. Guide business team & provide resolution on insurance related issues by liasoning with Insurance ops, Insurance company & TPP as and when required. Insurance expiry data provided to RM/SM for arranging quote and booking business and reducing the housekeeping risk.


Complaints and Housekeeping


Ensure housekeeping is in order by weekly tracking and publishing report on overdue deferrals, pending intraday entries to the team for necessary action Weekly Tracking of pendency for end use monitoring of high value transactions Ensure the department is in compliance with the regulatory requirements with respect to various items such as Revised CA Circular Guidelines, Re-KYC, Updation of Beneficial owners, etc. Tracking of other items pertaining to compliance such as clearance of pending shipping bills for EDPMS, IDPMS, submission of Udayam certificate for PSL classification, or any other item as may be identified from time to time Publishing a weekly report to the GH and subsequently to the entire team on department’s compliance across various parameters along with guidance and actionable received from GH on way forward Entire complaint management by interacting with stakeholders and guiding the team on closure of account Ensuring the complaints are closed in time and escalations are minimal. TAT monitoring and management Working with ops on various housekeeping items and following up with team for controlling the same within the acceptable levels.
Business and Branch Channel

Preparation of Business information, Disbursements, analysis on acquisition of new business and enhancements for business growth such as cities initiative, Small MNC’s, PSU Bank’s initiatives etc Managing Branch channel related work for growth and tracking of business. Working towards adding new channels Preparation of Internal & Branch Budget for FY basis achievement in previous years, branch projection on Portal, trend in achievement, etc. Managing Branch LG and LC, Lead management, ABND (Approved but not Disbursed) tracking for conversion to business Overview of leads generation and conversion ratio Resolving CRM related queries Preparation, Publishing & keeping track of Branch Target vs Achievement Analysis of Branch performance viz a viz achievement, generation of leads by Brs etc

Marketing activities

Working with Marketing team for digital campaigns, leaflets, mailers to customers for information, business potential etc, managing website contents and various internal communications for RM motivation and cross function business development.

HNW Scorecard data reporting and Query resolution
Preparing data for HNW RM income credit PAN India for new & enhancement business done Reconciling CRM disbursed cases with Business done for the month by manual name search & incorporating correct lead numbers for disbursed cases Liaising with ECG RMs/SMs for correct/new lead numbers in case the disbursed lead has been updated as Not Doable, this is to ensure that correct HNW RM gets the credit Reconciling the monthly data with month on month new cases data and reporting credit for only enhanced cases. Resolving queries related to HNW income credit Pan India.
Designing Scorecard and getting the same prepared and releasing to the team
Designing of scorecard, proposing changes to ensure it aligns to the business objectives. Taking approvals from HR and Fincon for implementation Collation of data required for preparation of scorecard. Preparation of scorecard and publishing to the entire team along with supervisory scorecard averages. To design the scorecard and ensuring that the same is understood by the entire team



MIS & Analysis


Quantitative analysis of defined business plans vs actual performance of regions Validation of reported figures of performance vs budget across the 15 product categories identified by the Bank.
Account Profitability Report(APR) analysis, Business Division Profitability Report (BDP) Analysis, coordination with Finance department for any required corrections
Preparing weekly asset and liability trackers required to monitor the performance to the team against the monthly projections
Preparing various data cuts as and when required for various reviews & meetings Preparing decks/presentations for various senior level meetings/reviews tracking of contracts to ensure correct mapping and income flow to department
Management of deferrals and ensure clearance of deferrals on regular basis MIS coordination, periodical follow ups for deferrals and delinquency resolution
To prepare necessary MIS for reviews/VC.

Coordination with various
stakeholders

Coordination with external agencies, One point of contact for RM's with respect to documentation, limits & liaising with internal departments.
Coordination with internal (LSS, Legal, Audit, Credit) and external (Legal, valuation authorities, stock auditors, Clients)
Customers. Completion of mortgages which includes liaising with internal team, external /empaneled advocate and lawyer for obtention of
Title search report and valuation report and basis
Title search report a and Valuation report, clearance of mortgage formats and sign off from customer end CRM lead management and Coordination with retails branches for conversion of leads given to /from branches Coordinating with RMs for reports like call report, CRM leads,
CRISIl/ICRA leads, collection of processing fees for limits disbursed and one point of contact for with respect to documentation, limits & liaising with internal departments
Cross function coordination with Trade finance, Internal Audit, FinCon, External lawyers, Valuers, Stock auditors, Credit, Clearing/CMS team, Retail Branches. Audit related requirements - Internal Audit, Credit & External Audit. (reply to reports circulated, collating of information sought by auditors)
Coordination with external agencies- Lawyer for obtaining legal opinion, value for property valuation of collateral offered , auditor for stock audit/form 8 preparation/filing of form's with ROC ).

Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
ECG Business Team
Credit team Operations
Treasury
Salary Team
Private Banking Group
Investment Banking team
Legal & Audit Fincon HR BIU (Finance)
Digital teams,
E-net, TON etc.
Insurance Team


Role:Product Manager Salary: Not Disclosed by Recruiter Industry:Banking Functional AreaProduct Management Role CategoryProduct Management - Technology Employment Type:Full Time, Permanent
Key Skills
Product ManagementIntiattivesprocess developmentMISStrategyMarketing ActivitiesProduct developmentRM Productivity tracking
Education UG:Any Graduate PG:Any Postgraduate

Company Profile

RiverForest Connections Private Limited
A Leading Private Sector Bank
Company Info


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Recruiter Name:Dipti Prajapati Contact Company:RiverForest Connections Private Limited Telephone:9869227102 Website:http://careers.riverforestconnections.com