Job Description

Experience Required
At least 5 years in Product Management and 10-15 years of hands-on experience in the e-commerce/retail domain.
Location
Mumbai
Role Type
Full Time

Company Description:

ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETP's Unified Commerce Retail Platforms create a frictionless and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETP's strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localization and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETP's "asset-light" solutions minimize IT administrative costs and provide AI-powered recommendations enabling businesses to focus on transformation and growth and strategic initiatives.

Responsibility:

Product Strategy and Roadmap:

Define and articulate a clear product vision and strategy for ETP's Unified Commerce Solutions, aligning with market needs and business objectives. Develop and maintain the product roadmap, prioritizing features and enhancements based on market research, customer feedback, and competitive analysis.

Product Lifecycle Management:

Oversee the entire product lifecycle from ideation to retirement, ensuring successful launches and continuous product improvement. Work closely with engineering, design, and QA teams to ensure timely and high-quality product delivery.

Collaboration and Cross-Functional Leadership:

Act as a liaison between various departments, including sales, marketing, support, and engineering, to ensure product alignment and effective communication. Provide leadership and guidance to cross-functional teams throughout the product development process.

Market Research and Analysis:

Conduct in-depth market research to identify industry trends, emerging technologies, and competitive landscapes. Analyze market data and customer insights to inform product decisions and identify new opportunities for growth.

Team Leadership and Mentorship:

Lead, mentor, and develop a team of Business Analysts, providing guidance on solution design and ensuring their professional development.

Knowledge Sharing and Training:

Drive knowledge sharing and training initiatives across the organisation, including pre-sales, implementation, sales and marketing, support, and QA teams. Conduct regular product update webinars for internal as well as for customers.

Customer Feedback Coordination:

Collaborate with the project team to gather customer feedback and coordinate enhancements to the product.

Skills & Experience:

Product Manager:

Demonstrated experience in Product Management for at least 5 years.

e-commerce/retail Domain Expertise:

Minimum 10-15 years of hands-on experience in the e-commerce /retail domain with in-depth knowledge of various processes in Customer Relationship Management (CRM) systems.

Tool Proficiency:

Working knowledge of design tools, Jira, and proficiency in creating user stories and acceptance criteria.

Research and Solution Design:

Ability to conduct research and propose solution designs for given topics.

Leadership Skills:

Proven ability to lead the Business Analyst team, providing guidance on design and fostering a collaborative work environment.

Communication Skills:

Excellent communication and documentation skills. *

Self-Driven:

Demonstrated self-drive, continuous learning, and independence as a resource.