Job Description

About Kapture CX

Kapture CX is an AI-powered, SaaS-based Customer Experience (CX) platform, designed to unify customer interactions and drive business growth. As a Product Manager, you will play a pivotal role in managing the end-to-end development and growth of customer-centric products.

Key Responsibilities

Own the product lifecycle from ideation to delivery for key modules of the Kapture CX platform, focusing on market needs and business impact. Develop and execute both short- and long-term product roadmaps aligned with company strategy, collaborating with cross-functional teams (design, engineering, data, customer success). Gather, analyze, and interpret product data, customer behavior, and market trends to drive informed decisions. Prioritize features and enhancements using data-driven frameworks tied to customer feedback, usage analysis, and revenue opportunities. Conduct regular market research and competitor mapping to identify differentiation opportunities. Define product requirements documents (PRDs), user stories, and acceptance criteria for the engineering team; ensure clarity and shared understanding across stakeholders. Lead agile sprint planning and reviews; ensure timely product releases in collaboration with engineering and QA teams. Articulate the product vision internally and externally, acting as a product evangelist with customers, partners, and internal teams. Monitor post-launch adoption, analyze KPIs, and implement improvements for better customer engagement and retention. Facilitate change management and user training to maximize CRM adoption and ROI.

Required Qualifications

Bachelor's degree in Engineering, Computer Science, Business Administration, or a related discipline. 5+ years of experience in SaaS product management, ideally with CRM or CX platforms. Proven ability to define, launch, and iterate successful enterprise-grade SaaS products. Strong analytical skills with familiarity using product analytics and business metrics tools. Proficiency in Agile methodologies (Scrum/Kanban). Experience working cross-functionally in a collaborative, high-performance environment. Excellent communication, stakeholder management, and documentation skills. User-centric mindset and a passion for creating impactful customer experiences. Bonus: Relevant certifications (e.g., CSPO, Pragmatic Marketing) or post-graduate qualifications.

Preferred Attributes

Entrepreneurial drive with a bias for action and ownership. Ability to thrive in a rapidly evolving, fast-paced SaaS environment. * Demonstrated leadership in mentoring or managing junior product team members.