Job Description

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The available position is a full-time Product Management Analyst on the Global Supplier Services (GSS) Technology Product Management team. This individual's primary focus will be the Ariba tool which is used globally across the bank. This person will play a key role in supporting the day to day operations of the system, as well as researching and resolving issues.

As part of the Technology Product Management team, this analyst will be expected to interface directly with end users, Customer Experience team, and key stakeholders in addition to working closely with their colleagues and related business/technical system groups located across the globe.

The Product Analyst will be required to perform the following activities:

• Provide daily support for user inquiries related to system access, validation errors, approval routing, data file maintenance and system configurations
• Research and resolve Level 2 client issues for multiple systems
• Work with the Ariba product team to resolve system issues, while effectively communicating status and potential workarounds to affected end users
• Support system enhancements, including requirements gathering, testing and implementation.
• Create and maintain approval roles and rules to support the approval routing for contracts, requisitions, and invoices in each system
• Create and maintain commodity codes and commodity to GL mappings and answer inquiries about them.
• Perform force approvals in the system, adhering to audit requirements and exercising integrity
• Maintain data files that control system configurations, using care with version control and cross-impacts across both Production and UAT environments
• Achieve an end to end system knowledge and expertise to be able to resolve day to day issues while also proactively improving processes
• Work with management of Level 1/2 help desk to continually improve help desk resolution capabilities
• Administrate, manage and document processes and operating procedures
• Assist and lead Product Managers in their activities, as required

Qualifications:

Skills and Experience

• Proactive and analytical approach to problem solving
• Ability to pick up new concepts and technology quickly, including an understanding of the detail
• Strong customer service skills
• Excellent prioritization and time management skills for self
• The ability to document conceptual, technical and operational information accurately and clearly
• Exhibits a thorough understanding of a client's business and actively seeks input to anticipate client needs & effectively meets or exceeds them
• Strong communication and customer service skills (verbal and written); able to deliver clear, concise and timely messages, with the ability to tailor the information based on the audience
• Enjoy working as part of a team & value others' view and input
• Ability to work and deliver to deadlines
• Ability to multitask and deliver multiple deliverables at once
• Microsoft skills at intermediate or advanced level, especially in Excel, Word and PowerPoint
• Results oriented with a focus on efficiency
• Effectively listens to issues, eliminates extraneous information and assesses the underlying client need, provides resolutions
• Ability to question how things are done or voice a differing opinion
• Intermediate influencing and relationship management skills with clients and technology partners
• Generates creative ideas for continuous improvement
• Ability to question traditional or conventional practices and initiate action
• Be prepared to commit outside of normal hours as appropriate

The ideal candidate will also possess the following skills and experience:

• 5+ years of business analysis experience
• Basic knowledge and understanding of industry procure-to-pay standards and procurement systems
• Experience in root cause analysis, identifying process flaws and process improvement methodologies
• Training and technical documentation creation
• Experience with software application testing and related tools

Experience with Ariba platform is a plus

About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.