Job Description

12 - 15 Years
2 Openings
Chennai, Kochi, Trivandrum

Role description

Role Proficiency:



Contributes in driving the Product Vision that addresses cross-domain market needs with strong business viability in line with the Product/Platform Portfolio and guidance from Managers. Assists Managers in delivering the desired product and platform outcomes from initial conception to implementation and support.


Outcomes:



A strong evangelist of Product & Platforms Division's Vision and Philosophy

Actively contributes in driving the product vision approach after sound product research and discovery through modern product discovery practises

Performs primary and secondary research; executes and tracks the product/platform strategy

Ensures clear and unambiguous translation of Product Value Roadmap of deliverables to enable the product team to complete work

Ensures adherence to the Product Value Roadmap set by Product Managers and Product Leadership

Drafts user stories and ensures they are clearly understood by the cross functional product teams

Ensures Product requirements are gathered and prioritized

Ensures commitment to and tracking of clear Product Metrics under guidance from Managers

Drives the execution of product development in collaboration with Product Team members comprised of Product Design Technology & Data Science

Tracks/drives Product Metrics and success goals under the guidance from Managers

Adherence to modern product management practises and standards; providing periodic status updates

Supports Product Managers and Senior Product Managers in product demos

Supports in achieving the Product OKRs


Measures of Outcomes:



Adherence to agreed product roll-out timelines

Achievement of Product Metrics

Achievement of Product OKR's

Product Team Performance

Number of domain and product certifications


Outputs Expected:



Plan to develop outstanding products and platforms:



Strong research enabling sound Product Discovery

Co-facilitates Discovery Sprints under guidance from Product and Senior Product Managers

Write and articulate impressive user stories by capturing and translating solutions for identified user problems into product features that deliver value and impress users

Execute early feasibility risk mitigations through product prototyping/POCs

Adherence to Product OKR's



Design to deliver vast end -user experience:



Facilitate sound user research across target market segments

Influence implementing design user-centric experiences throughout the user journey

Assist in defining user experience (e.g. wire framing
journey maps)

partnering with product designers




Research the market to ensure an unfair advantage:



Sound understanding of market trends
partner ecosystems

and competitive strategies
Understanding users
the marketplace

the competition and future trends for the domain or type of system being developed through customer and market research

competitive analysis

and rapidly acquiring domain expertise


Define and articulate unique product and business differentiation



Manage business to acquire additional markets:



Assist in implementing the GTM strategies and achieve the metrics for product success Protect assets and mitigate risks employing IP knowledge



Manage great people:



Inspire Product teams
communicate with diverse groups

and influence change throughout the organization




Use great technology:



Good understanding and usage of tech stacks Good understanding of exponential technologies including AI/ML
IoT

Blockchain
Agile proficiency for Rapid Product Discovery & Development

Employ the latest technology in product management by diving deep into technology trends and architectures



Employ great methods in product management :



Understand different product management and development approaches

Understand product usage models


Skill Examples:



Ability to understand and articulate the core positioning messaging and value propositions of the product

Ability to support product demos to customers/end users

Ability to define the user experience to be incorporated into the User Design

Aptitude in creating user stories

Ability to create market customer and competition research based on understanding of market trends partner ecosystems and competitive strategies

Capable of motivating the team to build and deliver impressive products


Knowledge Examples:



Knowledge Examples



Domain / Industry Knowledge: Working knowledge of standard business processes within the relevant industry vertical customer business domain

Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies

Proficient in user story writing

Knowledge of market trends partner ecosystems and competitive strategies

Proficient in product documentation

Expertise in people management

Knowledge of technology trends and architectures


Additional Comments:



Product Owner Location: Offshore (Kochi, Trivandrum, Chennai) Type: Full-time Role Overview As the Product Owner, you'll own the vision, roadmap, and backlog for our end-to-end Enrollment and Billing suites. You'll align product strategy with CMS requirements, drive value for Health Plan clients, and ensure seamless member and financial workflows across all Lines of Business. Key Responsibilities 1. Product Strategy & Roadmap o Define and socialize a unified roadmap that encompasses: o Enrollment: Plan configuration, member onboarding (NewApp, PBP Change), disenrollment, reinstatement, eligibility/EFT file flows, and CMS reporting. o Billing: Claims processing (835/820/277), invoice and retro workflows, premium billing adjustments, ACH/MMR/MPWR integrations, and reconciliation dashboards. o Conduct competitive analysis of enrollment/billing solutions and integrate market best practices (auto-renewal, exchange connectors, AI-driven exception handling). 2. Backlog & Release Planning o Write and prioritize epics, features, and user stories covering: o EDI transaction engines, DTRR automation, vendor-file ingestion, Work Queue orchestration, correspondence management, and financial reconciliation. o Lead sprint planning, backlog grooming, demos, and retrospectives with Agile teams, ensuring each story has clear acceptance criteria and compliance checks (CMS, HIPAA, NCQA). 3. Stakeholder Alignment & Governance o Serve as the primary liaison for Health Plan leadership, vendor partners, onshore/offshore delivery teams, and CMS auditors. o Present product health metrics--enrollment turnaround, DTRR exception rates, days-to-payment, invoice accuracy--and drive continuous improvement initiatives. 4. Regulatory & Quality Assurance o Monitor CMS guidance (Annual Enrollment Period, SEP expansions, 21st Century Cures Act), HIPAA X12 updates, and state Medicaid requirements; translate into actionable backlog items. o Oversee QA strategy to include compliance test scenarios, audit-ready logging, and performance benchmarks. 5. User Experience & Integration o Partner with UX/UI designers to craft intuitive member and provider portals, correspondence templates, and finance dashboards. o Define API/flat-file interfaces for PCP/Provider directories, PBM lookups, claims systems, clearinghouses, and bank payment networks. 6. Metrics & Continuous Delivery o Establish KPIs--first-pass enrollment acceptance, membership accuracy, invoice generation time, remittance posting accuracy--and use data insights to refine the product roadmap. o Champion DevOps best practices for CI/CD, automated testing, and incremental delivery of high-value features. You Bring o 7+ years as a PO or senior BA owning US healthcare Enrollment and/or Billing products. o Proven track record with EDI engines (834/270/271, 835/820/277), DTRR-driven reconciliation, and premium billing workflows. o Expertise in Agile/Scrum, backlog management (Jira/Aha), and stakeholder governance. o Strong analytical mindset, excellent communication, and ability to translate complex regulatory requirements into product features. o Bachelor's or Master's in Healthcare Management, Business, or related field.

Skills

Healthcare,Product Management,Project Management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.