Job Description

What you'll achieve:

The Product Manager I, will drive the success of our product portfolio by working closely with cross-functional teams including engineering, design, marketing, customer support, operations, professional services, and sales. As the Product Manager, I will be responsible for leading the execution of product strategies from concept to launch and beyond. This role requires a strong blend of technical expertise, communication skills, strategic thinking, and business acumen.

Essential Duties

Support Product Strategy and Roadmap Development

: Maintain product roadmaps by prioritizing features and enhancements based on a thorough analysis of customer needs, market dynamics, and overarching business goals.

Gathering Requirements and Prioritizing:

Collaborate closely with stakeholders to gather and assess requirements, translating customer needs into actionable product features. Prioritize feature development based on their potential impact and feasibility.

Facilitate Cross-Functional Collaboration

: Foster collaboration among engineering, design, marketing, customer support, professional services, operations, and sales teams to ensure coherence and effective execution of product initiatives. Review technical accuracy of product collateral and support sales enablement efforts. Collaborate with finance and legal on new features that might impact pricing or contract language.

Drive Product Development

: Lead the prioritization of tasks and oversee the execution of product releases, ensuring punctual delivery, and maintaining high-quality standards. Work with the engineering team as part of the SCRUM team, attend SCRUM ceremonies, and create clear epics and user stories for the developers.

Documentation and Communication

: Collaborate with documentation teams to ensure accurate and user-friendly product documentation, including user guides and release notes. Communicate product updates, changes, and progress to internal teams, stakeholders, and customers.

Customer Engagement:

Assist customer support in handling client escalations and collaborate with professional services to educate clients about new features and releases, nurturing strong customer relationships. Support sales and sales consultants and enable them to deliver product roadmap.

Desired Requirements

Bachelor's degree in business, engineering, computer science, or a related field; MBA or advanced degree preferred. Proven track record of success as a Product Manager, with at least 4+ years of experience in product management roles. Worked with Product management principles, processes, and best practices. Analytical and problem-solving skills, with the ability to translate complex concepts into simple and intuitive solutions. Communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to diverse audiences. Strategic thinker with a results-oriented mindset and a passion for innovation and continuous improvement. Working with financial and identity fraud; familiar with market regulations & compliance a plus.

Desired Behaviors

Adaptability:

Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.

Proactive Action:

Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.

Effective Workload Management:

Makes timely decisions, prioritizes tasks effectively, solves problems, monitors results, and takes corrective action when necessary.

Technical Proficiency

: Possesses a solid understanding of their role and responsibilities, demonstrating competence in performing tasks and utilizing relevant technical skills.

Continuous Learning

: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement, actively seeks feedback, and embraces opportunities to learn.

Effective Communication

: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals, actively listens to colleagues' perspectives, and values diverse viewpoints.

Collaboration:

Shares information, fosters teamwork, and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members.

Ethical Conduct and Competence

: Acts with integrity and intent, displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles. *

Good Citizenship

: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.