Job Description

Job Profile: Product Manager I - Platform Products
Location: Bangalore, Karnataka (Onsite)
Experience: 2-4 years in product management, with strong exposure to backend/platform systems.
About the team
CREW is an AI-powered Travel and Lifestyle concierge, built to let customers offload their life's to-dos and get them done effortlessly. We are not just building an app; we're building the rails that make "effortless" possible: intelligent systems, agent tools, and backend platforms that can scale hyper-personalized service to millions.
Our goal is bold: 10x agent productivity, zero customer friction, and moments of delight that make people wonder how they ever managed without CREW. This role is at the heart of what we will do.
Why this role matters
Scaling CREW isn't just about adding features - it's about building a robust backend foundation:

• Systems to route and manage a big scale of customer requests in real-time.
• Platforms to empower human agents and AI copilots to work in sync.
• Infrastructure that can integrate seamlessly with external partners.

You'll be one of the crucial members who makes sure CREW's backend can handle our ambitions from the current pilot to a massive scale.
What will you get to do here?
1.Platform & Systems Design

• Define and deliver backend systems for request routing, agent productivity tools, service integrations, and data pipelines.
• Balance speed to market with scalability and reliability.

2.Agent Productivity Stack

• Partner with engineering to design tools, automation, and AI-powered assistance that make agents 10x faster and more effective.

3.Integrations & Ecosystem

• Build and manage APIs, partner integrations, and data flows that connect CREW to the vendor ecosystem (and beyond).

4.Operational Excellence

• Translate customer experience goals into backend capabilities, ensuring that our systems deliver no-friction, always-on service.

5.Data & Insights

• Define backend metrics and logging frameworks that help us measure efficiency, reliability, and scalability - and improve them continuously.

What are we looking for?

• 2-4 years of product management experience, with at least 1-2 years in backend/platform systems.
• Technical depth - you can hold your own in architecture discussions, API design reviews, and data flow mapping. (You don't have to code, but you should know what good code enables.)
• Customer-platform thinking - you can translate customer and agent needs into backend requirements that quietly power delightful experiences.
• Analytical mindset - you use data to make decisions, prioritise ruthlessly, and measure impact.
• Systems mindset - you think in terms of reusable platforms, not one-off features.
• Comfort with ambiguity - you can bring clarity and structure in fast-moving, unstructured environments.
• AI-curious or AI-proven - prior experience (even a brief one) of building AI-powered products, or a demonstrable passion and understanding of AI concepts, tools, and emerging trends.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, colour, religion, sex, disability status, or any other characteristic protected by law.