Job Description

 Overview:
Role Purpose The purpose of the role is to understand the customer needs anddevelop specific products to solve their problems and support deliverymanagers in client servicing
Do

• Understand the stated and unstated needs of the customer todevelop the product
  • Deeply understand the client requirements by interacting withthem
  • Coordinate with the pre-sales team to understand the RFP details
  • Post client interaction, draft and document user stories alongwith the business analysts
  • Analyze the business/ process problem of the client and findloopholes to provide relevant solutions
  • Identify the opportunities of automation, process improvement tocut cost, time manpower etc at the client’s end
  • Identify various touch points while understanding the business/process value stream of the client
  • Share the client requirements and relevant documents with thedevelopers and discuss on the apt solutions which can be provided to theclient to solve the problem
  • Create a product vision and roadmap for its development andensure adherence of the same
  • Developers to design and prepare a package of solutions/ proofof concept for the customer for their approval

• Design and Development of the product solution as per thecustomer’s need
  • Create a product architecture along with technical architect androad map with established schedules and monitor process against datesand share the development plan with the developers
  • Work with the UX designer and UI team on the look and feel ofthe product as per the client’s requirement
  • Track problems, resolutions, and bug fixes throughout theproject/ module and create a comprehensive database of defects andsuccessful mitigation techniques
  • Work with DevOps team during the production and to ensureseamless movement of code from different servers
  • Create various test cases and perform testing the developedproduct
  • Perform user acceptance testing at Wipro’s environment forsuccessful delivery
  • Perform testing of the product at client’s environment andtake the final sign off from the client
  • Design execution reporting dashboard that will provide clearpicture of the progress
  • Perform impact analysis at the client site and see the resultsof the deployed product and support the client for any incrementalchanges/ requests
  • Develop, implement and maintain scripts for database backup andrestore for all databases and test the procedures periodically

• Team Management
• Resourcing
  • Forecast talent requirements as per the current and future businessneeds
  • Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selectiondecisions

• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequateonboarding and training for team members to enhance capability &effectiveness
  • Build an internal talent pool of HiPos and ensure their careerprogression within the organization

• Promote diversity in leadership positions

• Performance Management
  • Set goals for direct reportees, conduct timely performance reviewsand appraisals, and give constructive feedback to direct reports.
  • Incase of performance issues, take necessary action with zerotolerance for ‘will’ based performance issues

• Ensure that organizational programs like Performance Nxtarewellunderstood and that the team is taking the opportunities presented bysuch programs to their and their levels below

• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to buildengagement within the team

• Proactively challenge the team with larger and enriching projects/initiatives for the organization or team

• Exercise employee recognition and appreciation

Stakeholder Interaction

Stakeholder Type
Stakeholder Identification
Purpose of Interaction

Internal
Delivery Manager/ Leadership team
Regular reporting & updates

Testing Teams
For work coordination and support in testing of product

Dev Ops
For production and ensure seamless movement of codes from variousservers

UI/UX Team
For recommendation regarding the look and feel of the prototypeand the product

Technical Architects
For work coordination and support in development of project

External
Clients
To understand the need and deliver the product
Display
Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge – Awareness and knowledge of broadeconomic, demographic, technological and global trends within own BUindustry – Expert
  • Leveraging Technology – Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization – Competent
  • Research Orientation – Knowledge of research methods, relevanttheoretical concepts and implementations and experimentation ledapproach to drive results - Master
  • Solution Focus - Apply design thinking to bring about new and novelsolutions or changes in processes, products or the way business isconducted - Expert
  • Functional/Technical Knowledge – Product development tools,programming languages, Testing tools, testing automation process -Master

Competency Levels

Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert
Applies the competency in all situations and is serves as a guideto others as well.

Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

• 
  Behavioral Competencies
  • Managing Complexity
  • Client centricity
  • Execution Excellence
  • Passion for Results
  • Team Management
  • Stakeholder Management
  • Innovation

Deliver

No.
Performance Parameter
Measure

1.
Timeliness of delivery
100% error free on boarding & implementation, throughput %,Adherence to the schedule/ release plan

2.
Quality & CSAT
On-Time Delivery, Troubleshoot queries, Customer experience, customerreference, re-usable product

3.
IP Creation
Writing whitepapers, knowledge transfer, no. of IP created

4.
Team Management
% trained on new age skills, Team attrition %, Employee satisfactionscore (ESAT), # of knowledge management sessions in a quarter, # ofcertifications completed by self & team