Job Description

OUR VISION: THE WORLD SUBSCRIBED. Customers have changed. They\'re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let\'s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today\'s new era, it\'s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers\' needs better than the static offerings or a single product. Our vision is \'The World Subscribed\' where one day every company will be a part of the Subscription Economy (a phrase coined by our CEO, Tien Tzuo and author of the best selling book ). THE TEAM The Product Management team at Zuora is in the frontlines, intimately working with Zuora customers and users to identify product opportunities, functional requirements and business processes. Product Managers translate this data into product strategy, roadmap and detailed requirements that are hyper focused on business impact and customer value. Product Managers evangelize with internal and external stakeholders for buy-in and partner with engineering to bring their product to life. Additionally, Product Managers will ensure success of their product by working with their Product Marketing counterparts to drive pricing strategy, product positioning, promotional planning, product launches and product adoption strategies. THE ROLE As a Product Manager, you\'ll work cross-functionally with our field organization and customers to understand their needs and help define our product strategy and roadmap. You\'ll help drive product design, from both an API and UI perspective working with our engineering teams to bring the product to life. You\'ll have the satisfaction of seeing solutions through delivery and customer adoption - obsessing about the user experience every step of the way. But, perhaps best of all is the opportunity to solve challenges in an entirely new space and truly learn how to become an effective Product Manager. What you\'ll do & achieve: Become an expert in Zuora\'s strategic and competitive positioning and develop a thorough understanding of our products from ideation through development, launch, growth, and success Uncover customer and prospects\' needs, define and prioritize requirements by preparing and conducting customer interviews, contextual inquiries, focus groups and design workshops Align diverse teams (engineers, designers, analysts, marketers, partners and operations) toward a shared vision Create maximum impact for deliverables based on data analysis, market research and usability studies Apply creative solutions, lead the work and help write the blueprint in an ever-evolving environment Assist in building Order to Revenue process capabilities, increase customer value delivery by integrating state-of-the-art platform solutions and shorten financial close for our customers by optimizing user experience. Help oversee your team\'s roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels What you\'ll need to be successful: At least 3+ years of relevant, hands-on product management experience and demonstrated success at leading enterprise software SaaS companies Knowledgeable in Order-to-Revenue business processes and internal control risk is a must Knowledgeable in Subscription billing concepts Prior exposure to the revenue accounting standards ASC 606 IFRS 15 will be a big plus. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas. Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization. Fantastic problem-solving abilities, analytical horsepower, and attention to detail. Ability to analyze and translate complex business data and customer use cases into productized features and functionalities. Demonstrated success defining and shipping products in an agile manner, with a hands-on willingness to do whatever it takes from an execution perspective. Ability and willingness to work with distributed engineering, sales, and services teams. Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional/technical deep dives. Passion for the market and opportunity Zuora is pursuing ABOUT ZUORA & OUR \'ZEO\' CULTURE Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy , the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom. At Zuora, we have one CEO but every employee is empowered and supported to be the \'ZEO\' of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with \'career cash\' and plenty of learning and development opportunities. To learn more visit Zuora is proud to be an Equal Employment Opportunity employer. Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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