Job Description

About the Role
We are seeking a skilled and thoughtful Product Manager or Senior Product Manager to join the team behind InCites, a leading research analytics platform trusted by academic institutions, government agencies, and research organizations worldwide. InCites empowers strategic research planning through data-driven insights that evaluate performance, benchmark against peers, and guide decision-making.
As a Product Manager, you'll play a central role in shaping the direction of InCites. You'll be responsible for understanding user needs, defining product capabilities, and working closely with cross-functional teams to deliver value to our customers. This is an opportunity to work on a product that directly supports the advancement of research and higher education globally.
About you

• Experienced: You have at least 5 years of experience in product management, ideally in B2B SaaS, data platforms, or enterprise software.
• Customer-Focused: You enjoy talking with users, understanding their workflows, and identifying pain points. You're able to synthesize diverse feedback into clear product direction.
• Strategic & Thoughtful: You think beyond features. You're curious about the "why" behind requests and are comfortable navigating complexity to arrive at impactful decisions.
• Analytically-Inclined: While you're not expected to be a data scientist, you can work with analytics and use data to inform your choices.
• Collaborative: You're a natural collaborator who thrives in a team environment and communicates effectively across disciplines.
• Purpose-Aligned: You're excited by the opportunity to support academic research, higher education, and data-driven decision-making.

It would be great if you also have

• Familiarity with the academic research ecosystem or research evaluation.
• Experience working with complex data or analytics platforms.
• Exposure to customers in higher education, government or research institutions is a plus.

What will you be doing in this role :
Customer Discovery & Insights

• Engage regularly with customers (including research administrators, analysts, and academic leaders) to understand their challenges, goals, and workflows.
• Identify underlying problems and opportunities, going beyond surface-level requests to uncover strategic needs.

• Product Strategy & Roadmapping

• Translate user insights into clear product goals and initiatives that align with our overall vision and business objectives.
• Collaborate with leadership to contribute to product strategy and long-term planning.
• Define and prioritize product features, enhancements, and technical improvements in collaboration with design, engineering, and data teams.
• Cross-functional Leadership

• Write detailed product requirements and work closely with development teams to ensure solutions meet user needs and deliver measurable value.
• Facilitate collaboration across teams including content operations, data science, engineering, marketing, and customer success.
• Analytics & Research Domain Understanding

• Apply a working knowledge of data, research performance metrics, and academic trends to guide decision-making and product development.
• Use data (quantitative and qualitative) to assess feature impact, product performance, and customer satisfaction.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Skills Required