Job Description

Job Category: Product Management:Are you ready to drive innovation in digital banking technology? Join our International Consumer Bank team as a Voice & Chat Product Manager, where your expertise will shape the future of our contact center operations. We offer a dynamic environment with opportunities for career growth and the chance to make a significant impact as we expand from the UK into Europe.As a Product Manager - Voice & Chat at JP Morgan Chase within the International Consumer Bank, you will develop and manage our cloud-based contact center telephony and chat system. You will play a crucial role in ensuring our technology supports global agents in delivering award-winning customer service 24/7. Your work will directly impact our digital banking operations and customer satisfaction.Job Responsibilities

• Devise a compelling product strategy and define customer journeys.
• Build and launch top-quality products.
• Collaborate with development teams to prioritize backlogs and drive product creation.
• Ensure successful product launches and manage products in use.
• Leverage data-driven insights to inform future developments and optimize consumer journeys.

Required Qualifications, Capabilities, and Skills

• Strong analytical and problem-solving skills.
• Effective communication abilities and a customer-centric mindset.
• Basic understanding of technology and software development processes.
• Willingness to learn and adapt to new tools and trends.

Preferred Qualifications, Capabilities, and Skills

• Experience with telephony systems and AWS services, particularly Amazon Connect.
• Proven experience in managing cloud-based contact center technologies.
• Experience in international banking or financial services.
• Bachelor's degree in a related field.
• Familiarity with LLMs and AI is advantageous.

About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

JPMorgan Chase