Job Description

About The Role
As a Product Technical Lead, you will act as the bridge between the product vision and technical execution. You will lead product architecture discussions, define technical roadmaps, and guide engineering teams to deliver high-performance, scalable solutions for our AI chatbot platform - BotPenguin.
This is a high-impact role that demands strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will be closely working with product managers, senior engineers, AI experts, and business stakeholders. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation.
What you need for this role

• This position is a leadership role, requiring the ability to guide teams, drive initiatives, and influence outcomes at a strategic level.
• Education: Bachelor's degree in Computer Science, IT, or related field.
• Experience: 5 + years of experience in software engineering with at least 2+ years in a technical leadership role.
• Technical Skills:Proven experience in scalable system design and product architecture.

Strong understanding of MEAN/MERN Stack technologies.
Experience in software architecture planning and low-level design.
Ability to define and implement product-level architectural patterns.
Ability to create and implement scalable, high-performance solutions.
Hands-on experience in backend API development & UI integration.
Familiarity with cloud platforms like AWS and containerisation (Docker, Kubernetes).
Understanding of AI/ML concepts in development.
Knowledge of version control tools like GitLab/GitHub and project management tools like Notion.

• Soft Skills: Strong analytical mindset, leadership skills, and a passion for mentoring junior developers.

What you will be doing

• Lead technical architecture design and roadmap planning for BotPenguin's core platform.
• Work alongside the Product Manager to align product vision with technical execution.
• Collaborate with engineering teams to translate product requirements into scalable solutions.
• Design and develop core modules of the platform, especially those related to automation, chat assignment, analytics, and multi-agent support.
• Implement and enforce technical best practices, coding guidelines, and documentation standards.
• Evaluate and integrate LLM models, AI agents, and automation tools as per evolving product needs.
• Ensure performance, security, and scalability of applications across global deployments.
• Support Customer Success and QA teams with technical issue resolution and RCA.
• Drive technical discussions, conduct code reviews, and ensure timely feature delivery.
• Foster a culture of continuous improvement, collaboration, and innovation within the tech team.
• Collaborate with the Product Team to plan and implement technical solutions for new features.
• Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs.
• Conduct code reviews to ensure adherence to best practices and coding standards.
• Develop backend APIs and integrate them with frontend applications.
• Conduct automated unit & integration testing to ensure high code quality.
• Document technical processes, APIs, and troubleshooting guides.
• Monitor system performance and suggest improvements to optimize efficiency.
• Assist the Customer Success Team in resolving technical challenges and enhancing user experience.
• Mentor junior engineers, providing guidance on best practices and career growth.
• Any other task relevant to the product that may be needed.

Top reasons to work with us

• Lead the architecture and evolution of a fast-growing AI product used globally.
• Be part of a cutting-edge AI startup driving innovation in chatbot automation.
• Work with a passionate and talented team that values knowledge-sharing and problem-solving.
• Growth-oriented environment with ample learning opportunities.
• Exposure to top-tier global clients and projects with real-world impact.
• Flexible work hours and an emphasis on work-life balance.
• A culture that fosters creativity, ownership, and collaboration.

*Based on performance, this role offers the opportunity for promotion to a VP/ CTO position.

Skills Required