Job Description

JOB DESCRIPTION

As an Executive Director in the Chase Travel Lodging Product team, you will engage with team(s) comprised of software engineering, infrastructure development, architecture, servicing) to advance the product's vision and strategy to satisfy customer need. You will leverage industry insights, data and analytics and business needs to develop and manage a "roadmap" of initiatives over time.

Job Responsibilities

Own and manage the delivery of product roadmap for specified area of focus, across web and mobile Serve as the subject matter expert for product domain - evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally Utilize Agile methodologies and tools like JIRA and Confluence to manage and track projects Develop requirements, epics, and user stories to support AI & Innovation product initiatives Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets Conduct user research, journey mapping, and market analysis to inform the strategic roadmap Effectively communicate the impact of lodging initiatives to the overall business senior stakeholders Drive senior level strategy discussions at all levels in determining the product roadmap Manage product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing) on prioritization and development of product features

Required Qualifications, Capabilities, and Skills

Over 7 years of experience in product management, specializing in the development of large-scale enterprise products or systems, particularly within the Product or Travel sectors. At least 2 to 3 years of experience in leading and managing teams. Experience moving technical products from inception to delivery and an ability to articulate the impact Ability to manage tight delivery timelines and exhibit calmness under intense pressure, Comfortable navigating through ambiguity and change Be a strategic thinker that demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus and enhance organizational transformation Data-focused decision making and quantitative analysis skills, Attention to detail and ability to manage multiple tasks and priorities simultaneously Excellent communication skills for effective interaction with business and technology stakeholders

Preferred Qualifications, Capabilities, and Skills

Candidate from a Travel or Financial Services background preferred Certifications in Agile methodologies would be an advantage Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.