Job Description

Overview

At Microsoft, we believe in the transformational power of design to enable millions on this planet to do more. We are a team that is redefining the notion of Digital Commerce for the present and the future, and we are looking for designers who are driven by empathy, energized by complexity and visionary in outlook to help us transform our vision into reality.





You'll join the

Enterprise Commerce Studio

to craft the next generation of AI?led, agentic experiences that empower sellers--accelerating pipeline creation, deal execution, and relationship management through trustworthy, assistive workflows. You'll partner closely with designers, researchers, PMs, engineers, and data scientists to ship the next wave of Enterprise Commerce experiences.

Responsibilities

Design agentic workflows

end?to?end focusing on assistive conversations, tool?use orchestration, and trustworthy handoffs between human and AI.

Prototype multi

?

modal agent interactions

(text, voice, visual) and define conversation design patterns, error?recovery paths, and safety rails aligned with Microsoft's Agent UX guidance.

Storyboard, architect information flows,

and run usability evaluations; contribute to agentic UX design systems and patterns. +

Instrument and measure impact

(time?to?value, seller productivity, CSAT); partner with Data Science to define metrics, logs, and experiment designs for agent features

Champion inclusive, user

?

centered practices

--ground decisions in research/insights and balance user needs with business outcomes and technical constraints. +

Scope and prioritize complex work

across multiple projects; lead through ambiguity and make crisp decisions that unblock teams.

Mentor and influence across disciplines

; raise the bar on agentic patterns, accessibility, and design operations expectations.

Qualifications

3+ years of UX design experience, including 1 year designing for AI

assistants/agents or AI?fueled interactive experiences; BA/BS or Master's in Design/HCI or related field is a plus.

Strong communication and UX project management skills

--able to estimate, plan, deliver independently, and orchestrate transparent stakeholder communication. Fluency in Figma and the ability to

leverage AI for design productivity

; adept at producing artifacts that elegantly convey ideas, workflows, and concepts. + Ability to

work independently through ambiguous situations

and undefined product areas; accurately

scope/estimate efforts

and prioritize tasks. + A

high?quality portfolio presentation

that communicates experience and demonstrates design and communication skills.

Preferred

+ Exposure to Enterprise sales or Enterprise Commerce scenarios (e.g., CRM, CPQ, analytics). + Familiarity with

AI safety/ethics

,

responsible AI practices

, and privacy/compliance considerations in enterprise contexts.
+ Exposure to

data?informed design

for agents (telemetry, prompt instrumentation, evals) and A/B testing.
+

Skills

+ Excellent written, verbal, and visual communication driving compelling conversations and clear design presentations. + Ability to create a variety of design artifacts that elegantly convey ideas, workflows, and concepts.
+ Operate independently through ambiguity; accurately scope and prioritize tasks and goals.







This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process

.