Job Description

The Role Responsibilities

Job Role

As Senior Designer you will be responsible for the client experience of CCIB Credit Transformation Project; this means you\xe2\x80\x99ll be tasked with designing highly functional digital tools and services to support and meet the goals of our Corporate and Institutional Business. You will have experience designing products in domains such as fintech and or large corporate banking platforms.

You will internalise complex information about products and services to make them understandable to real humans like you and us. Since this role is fully focused on solving problems for customers and business alike, it requires empathy and business understanding in equal parts.

What you will do?

• You will be a close and trusted partner to the product owner and business owner to understand their needs, goals and what makes a difference to them. As a senior candidate you will use your knowledge and skill to help them define and refine problem statements.
• You will use your entrepreneurial spirit and ability to be hands-on. Drive, grit and the ability to evangelise the significance of user experience is an important skill for any senior team member to affect the change we\xe2\x80\x99re after.
• You\xe2\x80\x99ll create the vision for a standout user experience across all products and services and drive its realisation with the larger design team, business, and tech.
• You use wireframes to express your vision and seek alignment and deliver the final flows with applied components from our design system.

What we would like you to bring?

• You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases, and surfacing these with grit.
• You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement.
• You can guide business partners and evangelise a mindset for good experience and user-centricity.
• You also understand global diversity and the ability to advise on solutions that suit all.
• You work smart, are flexible and skilled in establishing practical processes.
• You can be strategic one moment and a detail-obsessed designer the next.

Business

• Work collaboratively with designers and product team members to identify, prioritize and conduct user research using appropriate quantitative and qualitative techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, concept testing, card sorting and tree testing.
• Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users.
• Generate actionable insights that help shape product and business decisions and communicate the user insights in compelling ways through written reports and in-person presentations to stakeholders.
• Demonstrate problem solving skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
• Be the consumer\'s voice and champion within the organisation and build customer centricity in all our product building initiatives.
• Work in a fast-paced environment, designing and implementing research that effectively answers key business questions.
• Manage multiple workstreams with varying timelines and complexity with authority and passion.
• Create methodologies that align to the needs of the organisation.
• Deliver quality work with light managerial supervision.

People and Talent

• Designing and conducting generative and evaluative user research using qualitative (field observations, remote and in-person usability studies and interviews) and quantitative methods (surveys).
• Ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit.
• Understanding for regional diversity and ability to advise on solutions that best suit all.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

• Bachelors degree in Liberal Arts, Business, Communications, Human Computer Interaction, Information Design, Interaction Design, Psychology or a related field (or equivalent practical experience) MBA or MA preferred.
• 6 - 8 years of experience in designing and executing qualitative and quantitative research studies including moderation, analysis and final report presentation to stakeholders.
• Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in.
• Enthusiasm for tackling the large cultural shift necessary to establish a design practice.
• Experience integrating user research into an agile product development process.
• Experience participating in the Design process and practicing Design Thinking.

Role Specific Technical Competencies

• Ability to drive UX projects from initiation to delivery
• Experience with UX / Design Thinking process
• Stakeholder handling
• Rapid Prototyping

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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