Job Description

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyse audience behavior and engage consumers with personalised communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 80 billion messages to 1 billion consumers every month!

Our vision is to build the world's most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic."

A designer who can understand the needs of the customer and translate them into the actionable design. Somebody who can empathize with the customer through their journey, while using their knowledge of the platform to not only determine how best the customer can accomplish their goals but also understandwhy they use a platform and use that as a way to build the next steps of the platform.

Responsibilities:

Partner closely with Product, Engineering, and UX Research to drive product strategy, understand requirements and design simple experiences that our customers love

Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user testing, to final production

Participate in our design critique process, to receive and provide feedback on design work

Conduct user interviews remotely or in person, conduct user testing sessions, card sorting, affinity mapping, conduct both qualitative and quantitative tests and analyze the data

Design high-impact, functional User Interfaces for web, mobile, and other mediums

Understand, discuss present user research findings

Manage and contribute to the MoEngage Design System

Ideal candidate must have

A bachelors or master degree in design, human-computer interaction, visual communication or other related areas

3- 5 years of relevant experience

Experience with designing scalable end-user, business web-based applications in B2B SaaS or enterprise domain

Exceptional portfolio that highlights your work and specific contributions in user-centered design solutions (UX Design)

Has good understanding of Visual design, Information design. Hands on in designing Visual assets like Creatives/icons will be a plus.

Has the willingness to learn, experiment, and take ownership

Excellent verbal and written communication skills

Excellent planning and time management skills

Motion design knowledge and/or user research proficiency is a bonus

Excellent proficiency in using Figma as primary design tool.

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

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We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.