Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Responsible for managing deployments of Customer Product tools globally. This includes setting up policy, air contracts, car contracts, hotel contracts, user upload methodology and site testing within the platform guidelines. Consults and optimally configures site to meet clients' needs within the platform offering. Provides subject matter expertise to Sales, Field Effectiveness, Product Development, Support, and Relationship Managers for this platform & client type.
What You'll Do
End to end implementation of customer product tools into fulfilment centers globally
Create and maintain detailed project plans on applicable projects
Manage the relationship with vendors, Acct Executives, GMs and Ops to request information and completion of required tasks to ensure timelines are met * Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments

• Creation, testing and troubleshooting of site, including travel policy, pricing and PNRs
• Contribute best practices to improve quality, standardization and documentation of implementations globally
• Ability to collaborate with team members and business partners across global Amex GBT locations
• Contribute to Departmental metrics/goals
• Updates Management of implementation status on weekly basis and participates in weekly team meetings
• Acts as subject matter expert
• Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support

What We're Looking For:

• Ability to think analytically & conceptually
• In depth knowledge of Web/internet/server knowledge
• Ability to work independently
• PC/technical skills (includes troubleshooting of browsers & variety of applications)
• Previous experience of Project Management desired
• Previous experience of Deployment desired
• Previous experience of OBT Knowledge desired
• Ability to drive results in a P/L environment
• Must have knowledge of corporate travel/airline industry in order to interpret travel policies and contracts
• Time management/organizational & change management skills
• Excellent relationship management and communication skills (both written and verbal)
• PC skills/applications
• Multiple GDS (Amadeus/Sabre) and booking tools knowledge (such as Concur)
• Ability to cross communicate in a matrix environment (testing of site - decision tree)
• Consult & determine cycle of implementation plan with customers and internal American Express partners
• Determine & escalate delays during implementation cycle, with final launch decision.
• Consult on & provide technical support on specifications for implementation
• Prioritization of workload
• Self-managed workflow with ability to work across matrix environment
• Metric and benchmark adherence
• Special projects as assigned by Manager/Director.

Location Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Skills Required