Job Description

At

Relinns Technologies

, we live and breathe innovation, reliability, and speed! Founded by an IIM alumnus, we have established ourselves as a fast-growing tech company, pushing boundaries and crafting cutting-edge solutions for global clients like

Apollo Tyres, Khatabook, and Manchester City Football Club

. Our in-house product

BotPenguin

, a leading AI-powered chatbot builder, is revolutionizing how businesses engage with customers.

We believe in fostering a

culture of learning, collaboration, and ownership

, ensuring that every team member thrives in an intellectually stimulating and supportive work environment. With flexible working hours, team-building activities, and a passion-driven atmosphere, we empower our engineers to build, innovate, and grow!

BotPenguin

BotPenguin

is an advanced SaaS-based chatbot builder that leverages AI-driven automation for seamless customer engagement. Our platform integrates multiple channels and provides businesses with a scalable, intuitive, and cost-effective chatbot solution.

Visit our website here: https://botpenguin.com/

Key Highlights

59,000 plus customer onboarded 140+ Partners Customer across 193 countries 4 Million messages triggered per month
The Role

As a

Product Analyst

, you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights.

This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience.

What you need for this role

Education:

Bachelor's degree in Computer Science, Business Analytics, Engineering, Statistics, or related field.

Experience:

2-5 years of experience in a product or data analyst role within a SaaS or tech product environment.

Technical Skills:

Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing.

Soft Skills:

Excellent analytical and problem-solving skills. Strong communication and storytelling abilities--able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation.

What you will be doing

Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required.

Top reasons to work with us

Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration.
Job Type: Full-time

Pay: ?400,000.00 - ?700,000.00 per year

Schedule:

Day shift Fixed shift
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:

product or data analyst in SaaS or Tech based: 2 years (Required)
Work Location: In person