Job Description

The Role

As a

Product Analyst

, you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights.

This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience.

What you need for this role

Education:

Bachelor's degree in Computer Science, Business Analytics, Engineering, Statistics, or related field.

Experience:

2-5 years of experience in a product or data analyst role within a SaaS or tech product environment.

Technical Skills:

Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, GA4, Amplitude, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing.

Soft Skills:

Excellent analytical and problem-solving skills. Strong communication and storytelling abilities--able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation.

What you will be doing

Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required.

Top reasons to work with us

Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration.
Job Type: Full-time

Pay: ?400,000.00 - ?800,000.00 per year

Benefits:

Flexible schedule Health insurance Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:

Mixpanel: 1 year (Required) Amplitude: 1 year (Required) Hotjar: 1 year (Required) SaaS: 1 year (Required) heatmap/session replay tools: 1 year (Required)
Work Location: In person