Job Description

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About this role:
The Product Analyst supports 3rd party vendor applications in the UPS Ready Program. He/She is responsible for supporting vendors and internal stakeholder, as well as assisting in ad-hoc projects and initiatives throughout the UPS product development life cycle. This position certifies UPS supporting vendor shipping applications for business requirements and shipping functionality. This position will facilitate activities to ensure vendor questions are resolved in a timely manner and meets established integration deadlines. Additional responsibilities include, but are not limited to, technical customer migrations and production support.
Product Management

• Prioritizes vendor requests, providing informed answers to questions about UPS business process, documentation, and technical requirements.
• Explains new initiatives and integration requirements to 3rd party vendors.
• Keeps vendor database up-to-date with certification status and progress.

Stakeholder Engagement

• Identifies and manages key vendor partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to shared customers.
• Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results.
• Develops trust and influence among key business partners.
• Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.

Minimum Qualifications:

• Strong communication, organizational, prioritization, and analytical skills are required in this production support environment
• Computer proficient with Intermediate to Expert experience using Microsoft Office suite (Outlook, Word, Excel, Visio, OneNote and PowerPoint)
• Candidate must be an assertive self-starter, eager to learn UPS business systems processes and services and will be expected to rapidly become a subject-matter expert for the assigned business area.
• Able to collaborate with domestic and international teams and exercise independent judgement.
• Proficient in English, oral and written.

Preferred Qualifications:

• Bachelor's degree
• Knowledge of UPS business and/or logistics industry
• Proven supervisory skills are desired
• Familiarity with MS Access is a plus

Employee Type:
Permanent
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