Job Description

Job Category: Procurement
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Role Purpose
This roll will lead and govern the digital presence of Global Procurement across both external and internal procurement related web platforms. This includes oversight of the procurement public-facing website and internal collaboration or communication spaces such as SharePoint. The role ensures that content is current, user journeys are clear, and publishing processes are well-managed. Acting as the central point of contact for digital channel management, the role blends content leadership, experience design, and stakeholder engagement to drive high-impact communication across audiences.
Collaborate and interface with Procurement Excellence, Digital Program Leads, Communications, Legal, Liferay Team, Regional Procurement teams, Global Procurement Operations. May coordinate external contributors, agency partners as needed
Key Accountabilities

• Act as the key lead all Procurement websites and channels, defining its purpose, structure, and evolution in line with stakeholder and user requirements

• Govern the publishing process: prioritise, coordinate, and oversee all content updates, working closely with content owners across Procurement and related teams

• Champion a consistent, user-friendly experience across the sites - ensuring layout, tone, and information hierarchy are clear and intuitive

• Translate stakeholder input into well-structured content briefs or page layouts, guiding contributors to ensure messaging is relevant and on-brand

• Liaise with the internal Liferay team to brief backend changes or enhancements, ensuring efficient turnaround and issue resolution

• Monitor usage and engagement via available analytics, using insights to inform continuous improvement

• Ensure all content meets brand, legal, and accessibility standards and is reviewed regularly

• Support ongoing efforts to scale content self-service and reduce publishing friction across the team

Key Skills & Experiences

• Bachelor's degree in Communications, Digital Media, Marketing, or a related/similar field

• 3+ years' experience managing digital content, websites, or internal/external portals in a corporate or matrixed environment

• Strong editorial and content structuring skills, with an eye for clarity, consistency, and usability

• Experience shaping and governing content workflows across functions or business units

• Good understanding of content management systems (e.g. Liferay, Sitecore, WordPress etc)

• Technical skills such as HTML, CSS or SEO consoles would be advantageous but not essential

• Ability to interpret analytics and user feedback to drive evidence-based decisions

• Comfortable working with multiple stakeholders, prioritising competing demands, and influencing without authority

About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team:
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Skills Required