Job Description

Main ACTIVITIESSupport

• Contribute to deliver/update digital guidance

• Upskill functions for more autonomy

• Provide user support expertise: Lead root cause analysis on issues/requests/questions coming from the business and provide answers, solutions and escalate to Data Engineers and Visual Designers

• Issue resolution

Requirement gathering

• Responsible for requirement gathering phase and translation into functional specifications, bridging the gap between the business and the developers.

• Create Business Transformation Impact Analysis

• Create gap analysis between AS IS and TO BE scenarios (including process, organization, scope, and resources)

• Mitigation plan based on gap analysis

• Transfer knowledge of the new capabilities within the different teams

Testing

• Contribute to the pre-test of the data consistency and non-regression in anticipation of the UAT, high level to identify main issues

• Contribute to the UAT with key users & business process owner to ensure compliance to specification until UAT sign off, understand the changes and be ready to support the adoption

Continuous Communication

• Build communication material and promote the decided training campaigns through the right communication channels (meeting with community of stakeholders, yammer group, TEAMS, etc.) making sure people get the information which is aligned with the communication standards for Adoption

• Ensure accessibility for all decided communications and documentation (guidebooks, FAQ, intranet, iSEE, videos, Data Dictionary, Detailed Functionality Documentation...) related to the business transformation

• Ensure that all communications are promoted and spread by the network of Key Users (Single Point of Contacts, Champions, Stakeholders, etc) end to end process, including deco if any

Training & user documentation

• Link with GSC academy to make tutorials mandatory through MLL (curriculum)

• Create with other stakeholders the appropriate training material (guidebooks, FAQ's, tutorials, video materials, use cases and testimonies) with the right level of pedagogy/story telling covering all possible scenarii

Adoption & value creation in collaboration with BPO

• Define metrics to put in place and measure the user adoption and satisfaction of the app

• Measure adoption and satisfaction plus usage (the way it is used) during the RUN

• Propose improvements in case adoption is not at the expected level (involving whoever necessary)

• If there's a previous tool, provide to BPO useful data of current tool for the value creation definition

Project Management

• Project planning , Organization and risk Management

• Well versed on tools like Jira

Analytics Implementation

• Lead the deployment of analytics tools to enhance procurement data analysis and reporting.

• Establish data governance frameworks to ensure data quality, integrity, and security.

• Integrate analytics solutions with existing procurement systems and workflows.

Stakeholder Engagement

• Act as the primary point of contact for procurement analytics initiatives, working closely with cross-functional teams and stakeholders.

• Communicate complex analytical concepts and findings to non-technical stakeholders in a clear and actionable manner.

• Collaborate with suppliers and external partners to leverage external data sources and enhance analytics capabilities.

Performance Measurement

• Develop and implement key performance indicators (KPIs) to measure the effectiveness of procurement analytics initiatives.

• Regularly report on progress, outcomes, and impact of analytics transformation efforts to senior leadership.

• Continuously monitor and assess the performance of analytics solutions and make data-driven recommendations for improvement.

Qualifications

• Familiarity with data governance and data management best practices.

• Strong project management skills with a track record of delivering successful projects on time

• Ability to influence and drive change across organizational boundaries.

• Knowledge of industry best practices and emerging trends in procurement analytics.

• Fluent English.

• Focus on the Customer

• Strong interpersonal skills: ability to work effectively across organizational boundaries and geographies and lead by influence

• Ability to communicate effectively complicated ideas (a must) with simple concepts

• Good Level of IT Tools: expert in Excel, knowledge of relational databases' principles

• Problem analysis and problem solving

• Business process knowledge : Procurement and Finance

• Change management

• Active listening

• Strong analytical skills : design Thinking

• Issue resolution skills

• Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

• Proven ability to quickly learn new applications, processes, and procedures

• Business value driven and passionate about user satisfaction

• High in result achievements through cooperation

• Agile and adaptable.

• Ready to challenge status quo

• Be recognized by the community as the reference on his/her domain

• Stakeholder Management

• Project Management

• Know-how on

• How to measure Learning Effectiveness

• How to create Effective Presentations

• How to create Video Trainings

• Jira

• Procurement Knowledge

Schedule: Full-time
Req: 0099W7

eQuest